Careem is hiring a

Fleet Coordinator - Alexandria

Bab Sharqi WA Wabour Al Meyah, Egypt

Do you want to help build a world-class institution from the region, experience the thrill of being part of a high-growth technology company, and improve people’s lives?

There is only one way to build an awesome institution: to attract exceptionally talented people who are aligned with the mission of the organisation and make them partners in success. At Careem, our mission is to simplify the lives of people, initially through solutions that make transportation in the region reliable, and over time, through disruptions in payments and logistics. In the process, we want to build an organisation that inspires and become a world-class institution from the region.

We have had a phenomenal start. Founded in 2012 by former entrepreneurs and McKinsey alums, Careem is an innovative transportation service operational in 32 cities from Morocco to Pakistan. With 30% monthly growth, we are one of the fastest growing companies in the region. Our recipe for success has been a team that thrives on challenges, is passionate about solving problems, is not afraid to work super hard, and is a true partner in the company through generous stock option grants. We have attracted strong regional and international investors and are positioned on the cusp of significant scale. Read more about us in the New York Times or Arabian Business.

ABOUT THE ROLE

Supreme Customer Service is fundamental at Careem, and we want to wow our Captains (drivers) every time! The purpose of the Fleet Coordinator role is to assist the local Operations teams in doing just that. You will be responsible for making bold decisions and working in an agile way in order to deliver a first class service working in a multi-skilled position across 3 different areas of the Training, Captain Support Peak Management. This role involves working on a shift basis that will include some weekend work. Key responsibilities include:

  • Developing and maintain strong relationships with all Captains
  • Promoting the organisation with existing Limousine suppliers in the region
  • Acting as a first point of contact for existing suppliers and partners
  • Acting as a first point of contact and front line support for all our Captains resolving device issues, training matters and other queries
  • Recruiting high quality Captains and promote Careem and motivate them to continue working with us
  • Ensuring our Captains follow the Careem quality standards
  • Training Captains on our technology and customer service experience standards
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