Clue is hiring a

Support Agent - English/German, full-time

About Us:

Clue is the world’s fastest growing period-tracking and fertility app. We are a 40-person, VC-­backed startup based in Berlin. Every month, millions of users track data about their bodies in Clue’s iOS and Android apps. With every data point, Clue users gain knowledge about their own health. This impacts the entire community of Clue users and helps advance reproductive health care globally. Here’s some media coverage about us. We at Clue are committed to a culture of inclusivity and mutual respect.

The Role:

“The best app of its kind.”

“Brilliant.”

“Amazing app.”

“Tried many but this one is a winner.”

“I can thank my lucky stars that I stumbled upon this app.”

Clue is the fastest growing period and fertility app in the world because of testimonials like these. As a support agent at Clue, you’ll read this kind of feedback on a daily basis.

Support is often the first contact new users have with the Clue team, and we love to connect with them, help them, and learn from them. As we grow and reach more people around the world, we need to also grow our customer support team to keep up the high level of empathetic support that is a hallmark of our brand. Many of the customer support emails we receive are from people with questions about their body, cycle or Clue.

We are looking for a person who can be part of our growing support team, intelligently filter the incoming customer support tickets and respond to users in a compassionate manner. In short: this is not your average customer support gig.

This is a full-time role.

Please address your cover letter to Vanessa.

Responsibilities:

  • Answering customer requests on our support ticket system (currently Zendesk).
  • Filtering requests and user insights to relevant colleagues.
  • The role will ideally expand as you get more experience and the team grows.
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