100mentors is hiring a

Customer Success & Business Development Intern

As Customer Success & Business Development Intern you will be responsible for:

You will be the one who will be standardizing our customer success processes, like cross-selling, feedback strategy implementation and firefighting. Also, you will be managing our University Ambassador program.

Customer Success tasks (70% of your time) include:

  • Create, test and standardize B2C customer service processes
  • Make sure our B2C customers learn about all our available products
  • Keep up our B2C customers satisfaction rate
  • Create partnerships with strategic partners
  • Be a 100mentors ambassador!
  • On the Business Development part (30%) of your assignment you will:

  • Work closely with our BD team to maintain & develop relationships with our university audiences & companies.
  • Manage the University Ambassador program & co-organise on-campus events
  • Create and implement processes to attract prospective B2B clients
  • Work as the contact-person for partner-companies/organisations
  • Provide trustworthy feedback and after-sales support
  • A responsible and organised individual
  • Someone with good taste and a mind for quality
  • A person with natural empathy and the ability to understand other people's needs
  • Comfortable with numbers, schedules, budgets and deadlines
  • Someone who can be trusted to handle communications on behalf of executives reliably and discreetly
  • Someone who can demonstrate the above attributes through personal assignment/project/internship or entry level job examples
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