Deliveroo is hiring a

Head of Corporate Account Management

London, United Kingdom

Our mission is to bring the world's best-loved local restaurants into your home and office - fast.

We work with thousands of the UK's most well-known restaurants, including names like Carluccio's, GBK, Nando's, Wagamama and many top quality independents to deliver their food to homes and offices everywhere. Our customers are as passionate about great food as we are, including an ever-growing number of large and prestigious firms.

The primary role of the Head of Corporate Account Management is to lead the account management team to optimise new and existing account performance.

Your initial role will include:

  • Assess structure and scalability potential
  • Design and implement incentives to promote strong performance
  • Create a robust reporting system
  • Propose and manage a budget for all account related initiatives
  • Take ownership over the CRM process and monitor account manager performance on these emails/initiatives
  • Liaise with the Head of Deliveroo for Business to prioritise needed product features based on Account Manager/Corporate Customer feedback
  • Monitor Salesforce additions and activities. Liaise with Head of Deliveroo for Business to improve this system
  • Implement policies, protocols, and features like videos to better the Corporate Customer Experience, including the evolvement of our Corporate Product
  • Liaise with the marketing and BI teams to gather needed data and roll out initiative
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