Smartbox Group is hiring a

Sales Administration Coordinator

Dublin, Ireland
Full-Time

Job Title: Role: Sales Administration Coordinator

Department: Supply

Contract/ Permanent : Permanent

Job Purpose:  Responsibility for supporting the sales order admin team across the group.

Key Responsibilities :

Order management

  • Supporting the supply chain function to ensure customer sales orders across Europe are processed and delivered efficiently – including : Managing of Customer orders end to end using various order capture media (EDI / CRM / Email / Ticket system etc)
  • Creating/gathering forecasts and planning for roll out periods and all others the events Push/Valentine’s day …
  • Coordinating planning for all the events
  • Proactively analyzing the customer portfolio with the sales team to ensure deliveries meet customer requirements, taking into consideration the customers’ current situation (stocks, best sellers).
  • Creating/gathering forecasts for roll out/event periods.
  • Dealing with all post sales issues such as short-shipments, returns, credit notes, etc via ticketing system.

Reporting

  • Analyze measures and implement action plans to continuously improve results according to department objectives.
  • Actively work to reduce logistics costs linked to delivery inefficiencies. Keep continual alignment with Processing and Warehouse to achieve this.
  • Responsibility for master data (customer) integrity.

Essential Competencies/ skills :

  • 2-3 years’ experience within a sales/supply/order processing environment is essential.
  • Excellent internal and external customer service skills.
  • Languages: Fluency in English and at least one of the following languages; French,  Spanish, 
  • Experience with Order Management / ERP systems essential (Navision / SAP / AX etc)
  • Working knowledge of MS Office packages and database programs. Intermediate Excel skills.
  • First-rate communication skills – verbal and written.
  • Excellent work quality and attention to detail.
  • Ability to multi-task and prioritize work to meet company targets.
  • Ability to work well as part of a team and to lead a team.
  • Proactivity, flexibility and adaptability.
  • Initiative and openness to learn new skills and/or take on additional responsibilities

 

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