Job Purpose: Responsibility for supporting the sales order admin team across the group.
Key Responsibilities :
Supporting the supply chain function to ensure customer sales orders across Europe are processed and delivered efficiently – including : Managing of Customer orders end to end using various order capture media (EDI / CRM / Email / Ticket system etc)
Creating/gathering forecasts and planning for roll out periods and all others the events Push/Valentine’s day …
Coordinating planning for all the events
Proactively analyzing the customer portfolio with the sales team to ensure deliveries meet customer requirements, taking into consideration the customers’ current situation (stocks, best sellers).
Creating/gathering forecasts for roll out/event periods.
Dealing with all post sales issues such as short-shipments, returns, credit notes, etc via ticketing system.
Analyze measures and implement action plans to continuously improve results according to department objectives.
Actively work to reduce logistics costs linked to delivery inefficiencies. Keep continual alignment with Processing and Warehouse to achieve this.
Responsibility for master data (customer) integrity.
Essential Competencies/ skills :
2-3 years’ experience within a sales/supply/order processing environment is essential.
Excellent internal and external customer service skills.
Languages: Fluency in English and at least one of the following languages; French, Spanish,
Experience with Order Management / ERP systems essential (Navision / SAP / AX etc)
Working knowledge of MS Office packages and database programs. Intermediate Excel skills.
First-rate communication skills – verbal and written.
Excellent work quality and attention to detail.
Ability to multi-task and prioritize work to meet company targets.
Ability to work well as part of a team and to lead a team.
Proactivity, flexibility and adaptability.
Initiative and openness to learn new skills and/or take on additional responsibilities