CouponDunia is hiring an

Executive - Customer Support

Mumbai, India
Full-Time

The Role:

  • Implement a consistent and clear vision of the Customer Service structure to enable continuous growth and development.
  • Investigating and solving customer escalations and issues..
  • Maintaining customer records of inquiries, comments and complaints.
  • Conducting follow up calls and customer satisfaction surveys.
  • Continuous training for the Customer Service team ensuring they have full and up to date knowledge of the transactions and best Customer Service practice.
  • Taking full charge of the more serious complaints and ensuring that the client queries have been addressed.
  • Adhere to all company policies and procedures like reviewing current Customer Service processes, challenge and suggest improvements where necessary.
  • Self-improving of product awareness and communication skills.
  • Maintain Supplier relations Client Relationship Assuring all feedbacks and testimonials are collected from customers.
  • Providing sift resolution to customer complaints, ultimately repairing trust and winning loyalty..

Skills & qualifications:

  • Minimum of 1 experience as customer support agent.
  • Solid prioritisation and organisation skills, ability to manage several projects simultaneously.
  • Ability to see the bigger picture and how actions impact on the company in a wider context.
  • Attention to detail and the ability to think unconventionally
  • Ability to perform in stressful and fast paced environment
  • Excellent telephone manner, friendly and approachable with a consultative approach.
  • Attention to detail and the ability to work under pressure and to tight deadlines.
  • Experienced user of Microsoft office applications e.g. Excel, Outlook, Word etc.

 About us:

Founded in 2010, CouponDunia is headquartered in Mumbai with a tech office in Bengaluru. CouponDunia receives about 5.2 million monthly visits, lists coupons from 2000+ online brands including top stores like Flipkart, Amazon, MakeMyTrip, PayTM and BookMyShow, has7.5 million email subscribers and more than 2 million App downloads. CouponDunia has grown to become India's largest discount and offer destination.

At CouponDunia, we help you save money through our comprehensive listing of coupons, offers, deals and discounts from top online brands and websites. You can also earn reliable Cashback on top of the merchant discounts every time you shop through us. You can make better shopping decisions through our powerful Price Comparison Browser Extension.

Our aim is to create a generation of smart shoppers by empowering customers to make the best possible choices. We sweeten everyday deals and makes online shopping more rewarding.

In the last few years, we have expanded into various verticals and CouponDunia has become an umbrella company of sorts. Apart from Cashback, other verticals are: CashBoss - an app that helps users earn free recharge for downloading apps, Times Coupons - physical coupons for FMCG products in the Times of India as a pull-out supplement and can be redeemed at hypermarkets, Sorted - last minute hotel booking app and Quirk - https://www.lequirk.com/ is the latest product by CouponDunia and is a Lifestyle brand.

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