LinkedIn is hiring a

LTS - Manager, Customer Success

Dublin, Ireland
Full-Time

Manager, Customer Success

Location: Dublin

 

 

LinkedIn was built to help professionals achieve more in their careers, and every day millions of people use our products to make connections, discover opportunities and gain insights. Our global reach means we get to make a direct impact on the world’s workforce in ways no other company can. We’re much more than a digital resume – we transform lives through innovative products and technology.

 

Searching for your dream job? At LinkedIn, we strive to help our employees find passion and purpose. Join us in changing the way the world works.


The Manager, Customer Success role manages a team of Customer Success Managers in the delivery of post-sale implementation and education services for key accounts. In this role, you will work in close coordination with sales, product and service delivery teams across LinkedIn. In addition to managing customer success services, you and your team will also have responsibility for increasing customer activity and driving new product adoption in existing accounts. 
 

Manager , Customer Success


LinkedIn was built to help professionals achieve more in their careers, and every day millions of people use our products to make connections, discover opportunities and gain insights. Our global reach means we get to make a direct impact on the world’s workforce in ways no other company can. We’re much more than a digital resume – we transform lives through innovative products and technology.

Searching for your dream job? At LinkedIn, we strive to help our employees find passion and purpose. Join us in changing the way the world works.

We are looking for a Customer Success Manager to join our team in retaining our customers by making them incredibly successful with our products and data. As a leader on this team, you will manage and grow a team of customer success professionals who are focused on a specific segment of accounts. You will be responsible for the success of your team in delivering results for client adoption and engagement, satisfaction, and account retention. You will help your team prioritize effective strategies to help our customers become and feel successful.

Responsibilities:

● Manage a team of 6-10 customer success representatives (individual contributors)
● Hire and onboard new team members who will quickly become strong individual contributors
● Execute on department-level goals, including churn reduction, user adoption, support resolution, customer satisfaction and team growth/development
● Maintain and develop a deep understanding of our products and industry knowledge to be able to guide your team through difficult customer engagements
● Participate directly in customer meetings when needed
● Partner closely with sales leadership for your segment and geography to align goals and incentives for the overall health of LinkedIn’s business
● Identify gaps in our services and contribute to development of systems, tools and behaviors to fill those gaps

Basic Qualifications:

● 3+ years of experience in management, customer success or sales 

Preferred Qualifications:

● BA/BS degree 
● Experience in recruiting or talent 
● Experience analyzing data, trends to identify product or service-growth opportunities
● Expert knowledge of MS Office (Outlook, Word, PowerPoint and Excel)
● Proficient in Salesforce.com
● Excellent communication, organizational, project management and time management skills
● Ability to inspire great team and individual performance
● Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision
● Ability to work in a fast-paced, startup environment 

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