The Customer Claims Coordinator I is responsible for the accurate processing and record keeping of customer claims related to shipping errors, damages, expired product returns processing and product recalls.
Essential Duties and Responsibilities:
Process all credit/debit/invoice requests in SAP related to quantity shortages, overages and product recalls.
Enter and maintain all complaints received by Customer Service in the customer complaint log.
Respond to inquiries from customers regarding status of claims, including distributing credit memo and/or invoice copies. Dispute claims received by customers that are not valid for credit.
Enter damage and overage claims received into the RA module of IMPRS system
Processing of expired product returns according to established department policies and procedures.
Respond to inquiries received by Distribution and Accounts Receivable groups related to processed claims.
File credit/debit/invoice memos and assist with annual file archiving.
Maintain product recall returns log.
Assists when needed with various other duties related to sales operations and/customer service.
Experience required in Customer Service or Sales Operations
Experience preferred in the Pharmaceutical Industry.
High school diploma or GED is required
Associate degree preferred
Working knowledge of MicroSoft Office Suite. (Word , Excel )
Working knowledge of SAP
Special Instructions or Work Requirements:
Job entails occasional filing and movement of file boxes to internal storage location.
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