Talkdesk is hiring an

Implementation Specialist

San Francisco, United States

Together at Talkdesk, we’re building a future of brilliant customer interactions. We have the cleverness, curiosity, and grit to make us a team of customer heroes: thinkers, achievers, and dreamers who believe that our world-class SaaS platform can influence a new kind of customer interaction.

Talkdesk started from a hackathon win and within five years has become one of the fastest growing companies in the world, a Forbes’ Next Billion Dollar Startup, and has enabled 100,000,000+ customer interactions using our platform. With backing from DFJ, Salesforce Ventures, and Storm Ventures, and supported by the successes of our 1,200+ customers from DoorDash, Box, Betterment to Shopify, Talkdesk is disrupting a $22 billion stagnant market.

We’re now looking for the new members of the Talkdesk family - those ambitious, driven, and collaborative individuals who thrive in a fast-paced environment and will push us to do even greater things together. If you are a world-class Technical Support Representative and would like to help us shape the future of Talkdesk, come along with us on our journey - your dream job is waiting!

About you

Someone who is professional, courteous and committed to providing brilliant interactions with customers. You’ll be a team player, that has a positive attitude, are open minded and keen to learn.

Responsibilities

  • Understand customer use cases and recommend best practices
  • Onboard and train new SMB customers to the Talkdesk platform
  • Help customers configure and integrate with external SaaS products such as Salesforce and Zendesk
  • Assist new customers troubleshoot during their implementation phase
  • Help establish and implement best practices for group and individual onboarding sessions
  • Partner with internal teams to assure bugs and support requests are handled promptly

Requirements

  • College degree
  • Excellent written and verbal communication skills
  • Keen attention to detail and complex problem solving abilities
  • Understand technical requirements and how they relate to business processes
  • Ability to make sense of something complex and explain it in plain English
  • A passion for helping people understand technology
  • Ability to work cross-functionally in a fast-paced startup environment
  • Previous experience in a client-facing technical role for a product business

Bonus Requirements

  • Experience with Salesforce.com, Zendesk or Desk.com
  • Project management experience
  • PMP Certification or equivalent
  • Experience documenting and analyzing processes, procedures, and/or policies

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