Rent the Runway is hiring a

Flagship Store - Associate Stylist Manager

About Rent the Runway:

Described by Forbes as “Tech’s Next Billion Dollar Star” Rent the Runway is set to disrupt the $1.7T Global Fashion Industry by ensuring that rental is a habitual, convenient, daily part of getting dressed.  We believe that every woman in the U.S. and soon every woman in the world, should have a subscription to fashion that is powered by a mobile-first experience, aided by top-notch customer service and serviced by omni-channel capabilities. We also believe that fashion is an industry that should be democratized by giving everyone access to the real thing and the associated feelings of self-confidence that comes with. Since our launch in late 2009, we have raised over $125MM and built a transformative business model, proprietary technology all coded in-house, a unique reverse-logistics operation and one of the most beloved brands on earth. 6MM women in the U.S. are members of our community - many have used Rent the Runway for some of the most important events in their lives. We have also launched a foundation to support female entrepreneurship and help women build scalable businesses. There is a revolutionary spirit in our founding DNA that permeates to our culture today; our team is smart, aggressive, entrepreneurial and ready to continue challenging old systems and rewriting new rules.

Position Overview:

In December 2016, Rent The Runway will be launching its NYC Flagship Store, an impressive 4,500 sq foot retail space in the heart of the Flatiron District. Ours isn’t just a store….it’s the Dream Closet of the website brought to life.  Instead of looking like a traditional store with mannequins and racks, ours will look like a closet stocked with bountiful options, as if to convey to the shopper that this is their actual fantasy closet, and they can take what they want from it.  Likewise, it won’t function like a traditional store – shoppers can sign up for a fitting room, connect to see more styles online, and pick up a last minute rental.  We’ll also have our version of the ‘Genius Bar’, called the RTR Bar, to help customers post order (with pick up, drop off, and exchange).

An adjacent Style Studio will allow us to provide a truly personalized VIP experience for customers seeking additional assistance.  An elevated and inspiring setting will serve as a backdrop to one-on-one styling appointments with our team of expert stylists.  Clients can schedule a range of appointment types, each tailored to fit different needs, from bridal to in depth style & fit consultation.  The new Flagship build out is an integral part of the future of retail for Rent the Runway, providing an upscale appointment experience to every client that comes through the door, so they can feel their most confident and beautiful.

We are looking for a dynamic, fashion-forward, engaging, and energetic leader to join the team at Rent the Runway, who will consistently deliver outstanding styling and customer service and bring our brand to life. This is an associate role with leadership responsibilities, but is not limited to these duties.

Responsibilities:

    • Lead a team of highly motivated and qualified Personal Stylists  
    • Recruit, hire and train a team of stylists  to thrive in a high volume environment while providing one on one styling services
    • Strong sense of fashion and stays on top of current trends
    • Create a career pathing plans for direct reports
    • Create and execute a business plan for the team that includes forecasting sales based on trend, and incorporates calculated risks to promote sales growth.
    • Monitor and manage third-party scheduling software
    • Drive Key Performance Indicators (KPI’s) including conversion, average dollar sales, Net Promoter Score (NPS-at or above 60%), appointment bookings, and overall volume by constantly monitoring and maximizing business opportunities
    • Ensure that all team members are timely and holding appointment commitments Maximize appointment calendar and proactively adjust shifts as needed
    • Monitor outgoing pre-appointment emails
    • Train and develop team on business acumen to drive performance through consistent feedback and accountability. Follow standardized stylist training and hold staff accountable to this training.
    • Encourage and hold team to clientele program expectations
    • Maintain own personal sales and appointment goals while acting as a mentor and point person to the team by providing guidance, constructive feedback, and by demonstrating strong problem solving abilities in a customer facing environment
    • Create and uphold a positive team environment
    • Plan and execute monthly team meetings with clear agendas and goals.
    • Work closely with the Store Manager and Corporate team to discover ways to improve the overall customer experience
    • Analyze store inventory weekly and communicate market trends, demographic needs and fast sellers to Planning Team
    • Exemplify the expectations of a leader and consistently models the brand service standard  
    • Handle any and all  customer issues in a positive and professional manner
    • Support Store Manager in relevant projects and trainings
    • Oversee and ensure efficiency of all store daily operational procedures
    • Direct brand appropriate strategic merchandising to maximize sales in alignment with the visual merchandising guidelines in collaboration with Director of Visual Merchandising

Position Requirements:

    • A minimum of 3-5 years styling and/or management experience, luxury preferred
    • Bachelor’s degree strongly preferred
    • Exemplary knowledge of fashion and designers
    • Ability to analyze inventory
    • Business acumen- written and verbal
    • Ability to build an effective team
    • Must be customer-focused
    • Strong computer and presentation skills - with a focus on Mac products
    • Proficient in Excel, Powerpoint and Word
    • Ability to motivate others
    • Ability to work a flexible schedule within a minimum of 40+ hours per week including nights, weekends and holidays
    • Consistent track record of success in a leadership position
    • Proven track record in attendance and performance
    • Must excel at time management

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