Rent the Runway is hiring a

Flagship Store - Sales Associate

About Rent the Runway:

Described by Forbes as “Tech’s Next Billion Dollar Star” Rent the Runway is set to disrupt the $1.7T Global Fashion Industry by ensuring that rental is a habitual, convenient, daily part of getting dressed.  We believe that every woman in the U.S. and soon every woman in the world, should have a subscription to fashion that is powered by a mobile-first experience, aided by top-notch customer service and serviced by omni-channel capabilities. We also believe that fashion is an industry that should be democratized by giving everyone access to the real thing and the associated feelings of self-confidence that comes with. Since our launch in late 2009, we have raised over $125MM and built a transformative business model, proprietary technology all coded in-house, a unique reverse-logistics operation and one of the most beloved brands on earth. 6MM women in the U.S. are members of our community - many have used Rent the Runway for some of the most important events in their lives. We have also launched a foundation to support female entrepreneurship and help women build scalable businesses. There is a revolutionary spirit in our founding DNA that permeates to our culture today; our team is smart, aggressive, entrepreneurial and ready to continue challenging old systems and rewriting new rules.

Position Purpose:

In December 2016, Rent The Runway will be launching its NYC Flagship Store, an impressive 4,500 sq foot retail space in the heart of the Flatiron District. Ours isn’t just a store….it’s the Dream Closet of the website brought to life.  Instead of looking like a traditional store with mannequins and racks, ours will look like a closet stocked with bountiful options, as if to convey to the shopper that this is their actual fantasy closet, and they can take what they want from it.  Likewise, it won’t function like a traditional store – shoppers can sign up for a fitting room, connect to see more styles online, and pick up a last minute rental.  We’ll also have our version of the ‘Genius Bar’, called the RTR Bar, to help customers post order (with pick up, drop off, and exchange).

An adjacent Style Studio will allow us to provide a truly personalized VIP experience for customers seeking additional assistance.  An elevated and inspiring setting will serve as a backdrop to one-on-one styling appointments with our team of expert stylists.  Clients can schedule a range of appointment types, each tailored to fit different needs, from bridal to in depth style & fit consultation.  The new Flagship build out is an integral part of the future of retail for Rent the Runway, providing an upscale appointment experience to every client that comes through the door, so they can feel their most confident and beautiful.

We are looking for a dynamic, fashion-forward, engaging, and energetic leader to join the team at Rent the Runway, who will consistently deliver outstanding styling and customer service and bring our brand to life. This is an associate role with leadership responsibilities, but is not limited to these duties.


  • Strong focus on walk-in traffic, and communicates the walk-in process effectively to every customer
  • Greet customers in a warm and friendly manner
  • Determine the customer’s needs and desires and recommend merchandise based on individual requirements
  • Advise customers on utilization of merchandise
  • Able to speak on body types and silhouettes and adjust suggestions accordingly
  • Answer customers’ queries and concerns
  • Meet and exceed accelerated volume and Key Performance Indicator (KPI) goals- including conversion, average dollar transactions and customer satisfaction scores
  • Meet individual sales goals
  • Able to excel in an extremely fast-paced environment; multi- tasking between customers
  • Able to educate customers about the brand
  • Able to check customers in on the fitting room list and communicate wait times
  • Assist in display of merchandise to company standards
  • Keep the store presentable and organized at all times through replenishing inventory, re-racking and maintaining cleanliness throughout the store
  • Take on stylist training and able to step into the role if necessary
  • Has a general knowledge of fashion and able to put complete looks together; able to give suggestions on hair, makeup and jewelry which correlates with the dress and relates to the overall look or specific event.

Position Requirements:


  • A minimum of 1-2 years retail experience
  • Flexible schedule and ability to commit to a minimum of 32 hours per week including nights, weekends, and holidays
  • Proven track record in attendance and performance
  • Proficient in MS Office
  • Strong organizational and communication skills



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