Rent the Runway is hiring a

Flagship Store - Senior Stylist

About Rent the Runway:

Described by Forbes as “Tech’s Next Billion Dollar Star” Rent the Runway is set to disrupt the $1.7T Global Fashion Industry by ensuring that rental is a habitual, convenient, daily part of getting dressed.  We believe that every woman in the U.S. and soon every woman in the world, should have a subscription to fashion that is powered by a mobile-first experience, aided by top-notch customer service and serviced by omni-channel capabilities. We also believe that fashion is an industry that should be democratized by giving everyone access to the real thing and the associated feelings of self-confidence that comes with. Since our launch in late 2009, we have raised over $125MM and built a transformative business model, proprietary technology all coded in-house, a unique reverse-logistics operation and one of the most beloved brands on earth. 6MM women in the U.S. are members of our community - many have used Rent the Runway for some of the most important events in their lives. We have also launched a foundation to support female entrepreneurship and help women build scalable businesses. There is a revolutionary spirit in our founding DNA that permeates to our culture today; our team is smart, aggressive, entrepreneurial and ready to continue challenging old systems and rewriting new rules.

Position Overview:

In December 2016, Rent The Runway will be launching its NYC Flagship Store, an impressive 4,500 sq foot retail space in the heart of the Flatiron District. Ours isn’t just a store….it’s the Dream Closet of the website brought to life.  Instead of looking like a traditional store with mannequins and racks, ours will look like a closet stocked with bountiful options, as if to convey to the shopper that this is their actual fantasy closet, and they can take what they want from it.  Likewise, it won’t function like a traditional store – shoppers can sign up for a fitting room, connect to see more styles online, and pick up a last minute rental.  We’ll also have our version of the ‘Genius Bar’, called the RTR Bar, to help customers post order (with pick up, drop off, and exchange).

An adjacent Style Studio will allow us to provide a truly personalized VIP experience for customers seeking additional assistance.  An elevated and inspiring setting will serve as a backdrop to one-on-one styling appointments with our team of expert stylists.  Clients can schedule a range of appointment types, each tailored to fit different needs, from bridal to in depth style & fit consultation.  The new Flagship build out is an integral part of the future of retail for Rent the Runway, providing an upscale appointment experience to every client that comes through the door, so they can feel their most confident and beautiful.

We are looking for a dynamic, fashion-forward, engaging, and energetic leader to join the team at Rent the Runway, who will consistently deliver outstanding styling and customer service and bring our brand to life. This is an associate role with leadership responsibilities, but is not limited to these duties.

Responsibilities:  

  • Provide top notch styling and wardrobing service to clientele in a sophisticated environment
  • Communicate with clients pre, during, and post appointment to ensure client’s needs are met and the most outstanding service is delivered
  • Manage the day-to-day appointment flow
  • Responsible for training stylists on the proper appointment flow from beginning to end
  • Communicate with the stylist team on new arrivals, trends, best-sellers, etc.
  • Assist in managing the team’s KPI goals (Key Performance Indicator)
  • Prep and execute assigned styling appointments according to company standards, inclusive of delivering elevated styling and experience expectations
  • Able to speak to style and fit while making recommendations and adjust suggestions accordingly based on client feedback; utilize the RTR website as a fundamental tool
  • Meet and exceed accelerated volume and Key Performance Indicator (KPI) goals- including conversion, average dollar transactions and customer satisfaction scores as well as meet individual sales goals
  • Exhibit leadership skills amongst the stylist team
  • Ability to manage and monitor third party scheduling software
  • Demonstrate keen understanding of Rent the Runway products and services, using this knowledge to build sales
  • Responsible for booking appointments through existing client network
  • Increase loyalty and renting behavior through customer outreach and clienteling
  • Act as a liaison for VIPs and Media
  • Able to multi-task and handle large group appointments
  • Maintain the Clubhouse lounge at all times and ensure the experience is stellar

Qualifications:

  • A minimum of 2-3 years styling experience
    • Exhibit elevated knowledge of Fashion and to be able to talk with authority about current trends, designers, fit, fabrications and color
    • Enjoy meeting and interacting with customers; demonstrate an enthusiastic and positive attitude and ability to built rapport and trust with clients
  • Flexible schedule and ability to commit a minimum of 40 hours per week including nights, weekends, and holidays
  • Existing Client book preferred
  • Proven track record in attendance and performance
  • Business Acumen- written and verbal
  • Strong computer and presentation skills - with a focus on Mac products

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