Careem is hiring a

Business Process Analyst

Dubai, United Arab Emirates

Do you want to help build a world-class institution from the region, experience the thrill of being part of a high-growth technology company, and improve people’s lives?

There is only one way to build an awesome institution: to attract exceptionally talented people who are aligned with the mission of the organisation and make them partners in success. At Careem, our mission is to simplify the lives of people, initially through solutions that make transportation in the region reliable, and over time, through disruptions in payments and logistics. In the process, we want to build an organisation that inspires and become a world-class institution from the region.

We have had a phenomenal start. Founded in 2012 by former entrepreneurs and McKinsey alums, Careem is an innovative transportation service operational in 43 cities from Morocco to Pakistan. With 30% monthly growth, we are one of the fastest growing companies in the region. Our recipe for success has been a team that thrives on challenges, is passionate about solving problems, is not afraid to work super hard, and is a true partner in the company through generous stock option grants. We have attracted strong regional and international investors and are positioned on the cusp of significant scale. Read more about us in the New York Times or Arabian Business.


About the Role

As a Business Process Analyst, you will have to analyze the required standard operating procedures (SOPs) for different Careem operations, then monitor and ensure the creation of the identified SOPs to ensure the company has standardized operations quality across all cities that it operates. You will be also required to carry out the following responsibilities:


  • Identify & prioritize areas where SOP creation is required – Gap analysis
  • Prioritize the creation of SOPs based on feedback from management
  • Work with multiple stakeholders to ensure SOPs are created
  • Ensure SOPs are within the quality standard
  • Place SOPs in the right platform
  • Ensure SOPs are updated & the versions are controlled
  • Work with Compliance Analyst to create compliance checklists
  • Ensure feedback from compliance is captured
  • Align with Management & key stakeholders on key next steps based on feedback
  • Candidate needs to ensure being involved & aware of all major projects and process changes taking place in the organization.
  • Build good relationships with management & key stakeholders to ensure alignment on key process additions & changes.
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