Rapid7 is hiring a

Project Manager, Global Services

Boston, United States

Job Overview

This key and highly visible position reports directly to the Global Services Shared Services Manager and will play an important role in helping grow all three lines of Rapid7 Services – penetration testing, deployment and training – as part of the Services organization’s overriding effort to create Rapid7 Raving Fans / Customers in order to drive overall company growth.

 The Services Project Manager is responsible for managing the services delivery lifecycle from scheduling to lining up project resources, managing customer expectations, ensuring the project is executed well and then closing out the project.  This role will reside on the Services Operations team, but have dotted line connections to one or more delivery Managers responsible for technical resources.  As a result, the ideal candidate will be able to master resource competencies, manage customer, team and management expectations and drive results by leading without direct authority. In short, this is a really meaty role with a chance to make a significant impact. 

Job Responsibilities

  • Act as a clients’ project point-of-contact to ensure a smooth transition from pre-sales through delivery and project closeout
  • Drive achievement of financial targets by scheduling and overseeing work in the project portfolio
  • Manage engagement fulfillment to align with timeline, budget and resource requirements
  • Manage resources to the appropriate mix of billable project or directed, objective-based activity
  • Provide project leadership, as needed, for internal and subcontractor technical resources to ensure consistency of project delivery methodology
  • Track customer satisfaction and initiate post-project introspection to drive continuous improvement efforts
  • Work with Operations Manager to support and continuously improve the project automation modules within our CRM 
  • Hold services peers and team members accountable to methodology and services best practices
  • Actively participate in execution of services team and personal quarterly goals

Job Qualifications

  • Bachelor's degree or equivalent experience
  • Two – five years of experience in a project management or operational role
  • Proven ability to manage high volume of activity effectively in a matrix resource environment – you get stuff done
  • You like to look at things from a lot of different angles and come up with great solutions – never settling for “the path of less resistance”
  • You consider Excel and PowerPoint old friends, not enemies
  • Experience with CRM Systems (NetSuite, a plus but not required)
  • Fundamental understanding of project management methodology
  • Strong communication skills and team-driven focus is essential as this team member will be expected to act independently, as well as collaboratively, with customers, peers, partners, and managers to ensure customer satisfaction and team goal achievement

Job Plusses

  • Project Management Professional (PMP) and / or ongoing affiliation with the Project Management Institute (PMI)
  • Experience working in a services organization within a software company

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