Do you want to shape the way we drive customer loyalty and retention at OnDeck? Can you create and articulate a strategy for how we communicate with our customers at each stage of their journey with us? Can you set ambitious goals and measure the impact you’re having on our customer value? If so, read on…
This Customer Retention Marketing leader will develop our customer management strategies across all phases of the OnDeck lifecycle. Goals include increasing retention, product utilization and customer engagement with account management tools to increase lifetime value.
As Senior Manager, Customer Retention Marketing, you will:
Qualifications of success:
The Marketing team’s goal is to position OnDeck as the most trusted brand and preferred provider in small business lending. We take a data-driven, strategic approach to new customer acquisition, public relations, marketing communications, customer loyalty and brand marketing – all while making sure that customer advocacy is our most important touchstone. Our team focuses on results - and we value a fun and collaborative team environment.
What we offer you:
OnDeck Stats & In the News:
What excites us at OnDeck? Technology. Innovation. Small businesses. We believe in our employees and power their growth through being challenged every day and offering careers that inspire. We’re all about teamwork, passion and making an impact. Oh and having fun – Whether it’s a game of Ping-Pong, team get-togethers or weekly happy hours in the office.
OnDeck (ONDK) uses data aggregation and electronic payment technology to evaluate the financial health of small and medium sized businesses to efficiently deliver capital to a market underserved by banks. Through the OnDeck platform, millions of small businesses can obtain affordable loans. We are changing the way small businesses borrow money by combining our passion for Main Street with cutting-edge technology. We evaluate businesses based on their actual performance, not personal credit, and that’s enabled us to say “yes” more often and faster than traditional lenders.
Awards we've received:
As part of our dedication to maintaining an inclusive and diverse workforce, OnDeck provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, OnDeck complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
OnDeck expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of OnDeck’s employees to perform their job duties may result in discipline up to and including discharge.
**No external recruiters or agents, please.**
This job opening has been filled or removed by the company.
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