MemberSuite is hiring a

Manager of Professional Services

Atlanta, United States

Who Are We?

MemberSuite, Inc. is an enterprise Software Service (SaaS) company based in Atlanta, GA. With over 20 modules, our software powers the back office processes for more than 100 medium and large associations and non-profits, providing order processing, member self-service, and e-marketing. We believe firmly in the future of cloud computing and it’s inevitability; we believe every enterprise software market will be disrupted by a well architected, service-oriented, extensible SaaS solution, and the world’s market of 3.8 million non-profits are no exception.  We believe in world domination – or go home.     

As an early stage company, we hate bureaucracy and embrace new ideas and new ways of doing things. We are growing fast – 100% sales year over year – and need energetic, high-powered people who are not afraid of a little challenge.

 

What Do We Need?

We are looking for an extremely bright, experienced Manager of Professional Services that is customer focused and committed to completing projects and implementations on time and within budget. This person will be responsible for customer-level delivery of services, which meet exceptional quality and exceed customer expectations.


RESPONSIBILITIES

  • Oversee and manage on time and within budget services delivery for assigned customers across project streams and teams
  • Plan and schedule multiple simultaneous implementation projects as they are handed off from the Sales Department
  • Manage and communicate customer implementation statuses internally and with customers
  • Develop relationships with key customers and provide professional services that support customers in all stages of their lifecycle
  • Drive customer reference programs throughout implementation life cycle
  • Anticipate potential problems and take proactive corrective action to ensure achievement of project goals
  • Build and refine project controls, methodology and practices to help assure cost-effective and timely delivery
  • Build, develop and retain high performing teams that meet the needs of our target market and ensures that we can respond to rapid growth
  • Work with sales to position services and draft statements of work in support of sales pursuits

 

So- Who Are You?

QUALIFICATIONS

  • 4+ years’ experience in program management with enterprise class software implementation delivery
  • 1+ years’ experience of managing schedules, day to day work of staff
  • Proven ability to overachieve on aggressive bookings and revenue targets
  • Excellent leadership and team management skills including the proven ability to recruit, mentor and motivate
  • Ability to solve problems creatively and to develop and manage business solutions for complex problems
  • Passion for customer satisfaction

 

What makes you, the ideal candidate; the right person to join our company?

You see, the right candidate, that candidate that will have a blast at our company, hates the grind. They don’t like to be confined by routine, to be a cog in the wheel. They want to lead our team and in doing so, serve our customers exceedingly well and witness a fundamental change in their business. They have a highly collaborative style that always puts clients and customers first. The right candidate will go above and beyond the call of duty to ensure the success of our clients (the reason why we are, and plan to be in business for a long time). They want to help drive the business forward, and feel the pride that comes from an organization’s success. The right candidate wants more from a professional services position than just a paycheck. Sound like you? Then shoot us your resume… we’re anxious to meet you!

 

What You Will Get In Return

  • Generous vacation time
  • Health benefits
  • Monthly Massages
  • Flexible Work Hours
  • Quarterly Activities
  • Cool Equipment
  • Team Environment

 

Job Location: Dunwoody, Georgia

Position Type: Full Time

Compensation: Based on experience

 

**Please note that only qualified candidates with unrestricted employment authorization (US citizens or permanent residents) will be contacted. Also, this position is LOCAL, so only candidates residing in or near Atlanta will be considered. We are based near Perimeter Mall, in Dunwoody.

 

Want to learn more about our product?

Copy and paste the link to launch the MemberSuite demo!

http://www.membersuite.com/get-ready-membersuite-online-demo

 

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