Justworks is hiring an

Account Manager

New York, United States

Who We Are

We work hard. We’re helping businesses get off the ground, enabling them to focus on running their business and solving HR logistics for them. We’re data driven and never stop inventing new ways to improve.

Working at Justworks, you’ll enjoy company happy hours, a welcoming and casual environment, great benefits, and the ability to interact with and learn from prominent leaders in the start up community.

If you want to work in an entrepreneurial environment, build something meaningful and have fun while doing it, we would love to hear from you.

The Job - Account Manager

Are you a motivated self-starter who likes to contribute ideas to improve processes? Are you a problem solver with great attention to detail?  Do you enjoy working closely with customers to help them succeed? Are you looking to break into the start-up world with a company that has a proven track record of success? This role could be for you. Justworks is looking for an Account Manager that will assist the sales team in getting new customers up and running on our platform.

What you'll do

  • Coordinate with the Sales and Onboarding team to make sure customers feel supported while getting acquainted with our platform
  • Be the main point of contact for your clients and support them throughout their lifecycle, troubleshoot solutions to any questions that may arise and actively take initiative to help with internal initiatives and customer retention
  • Work with internal teams to improve processes, with an eye toward improving customer experience
  • Provide expert level support to customers around Justworks' continually expanding product offerings
  • Manage customer relationships to ensure customer satisfaction in adoption of Justworks services

Qualifications

You should have:

  • 4-Year College Degree
  • 1-2 years of experience in an onboarding or customer service role at SaaS company preferred
  • Experience in healthcare or HR also a plus
  • Excellent organizational, written and verbal communication skills
  • Strong attention to detail with ability to manage competing priorities and multitask
  • Ability to work as part of a team and be adaptable
  • Aptitude for learning new products and helping others learn as well
  • A willingness to "dive right in" and affect change

 

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