Sony PlayStation is hiring an

IT Support Administrator

Cidra, Puerto Rico

Recognized as a global leader in interactive and digital entertainment, Sony Interactive Entertainment (SIE) is responsible for the PlayStation® brand and family of products and services. PlayStation has delivered innovation to the market since the launch of the original PlayStation in Japan in 1994. The PlayStation family of products and services include PlayStation®4, PlayStation®VR, PlayStation®Vita, PlayStation®3, PlayStation®Store, PlayStation®Plus, PlayStation™Video, PlayStation™Music, PlayStation™Now, PlayStation™Vue, PlayStation®Original and acclaimed PlayStation software titles from SIE Worldwide Studios. Headquartered in San Mateo, California, SIE is a wholly-owned subsidiary of Sony Corporation and has global functions and regional headquarters in California, London and Tokyo. 


Job Description: The candidate will provide support to staff on all company supported hardware and software applications.

Key Responsibilities:

• Provide Global day-to-day support and customer service,

• Primary technical contact for all support IT issues

• Resolve technical failures in a timely manner, track issues, escalations, resolution and closure of IT tickets.

• Troubleshoot and solve common IT issues (password resets, computer hardware failures, access requests) and advanced IT issues.

• Setup computers and phones for new hires

• Support/Administer Active Directory, Exchange mail accounts, SharePoint, Microsoft Systems Center Configuration Manager, Anti-virus and malware detection, data backups, etc..

• Deploy corporate images

• Work on projects as needed

• Bring ideas for improvement forward

• Follow and implement security policies while carrying out desktop support

• Documentation as needed

• Physical movement of IT or other office gear as needed

• On-call and available 24x7 to expertly support our global staff

• May require travel to other company offices

Skills:
• 2-5 years of desktop support and/or network administration

• Excellent verbal and written communications skills

• Strong customer service skills, including ability to listen, interpret and explain computer related concepts in non-technical terms.

• Strong troubleshooting skills in an enterprise environment

• Strong Windows 7 experience

• Strong Mac OSX support experience

• VOIP phone support experience preferred

• Desire to multitask and solve problems efficiently and quickly

• Hands-on experience with Microsoft desktop operating systems and software products

• Hands-on experience with Apple OSX desktop operating systems and software products

• Knowledge of Microsoft Active Directory, Microsoft Exchange and operating system imaging software

• Must have extensive knowledge of computer hardware (i.e. built a PC at home or business)

• Experience with a corporate IT ticket system

• Experience with asset and software tracking preferred

• Extensive SharePoint and Microsoft SCCM experience

Education:
• Associates degree in Information Technology, B.S./B.A. in Computer Science, Information Systems, Electrical/Computer Engineering or equivalent experience preferred.

• A+, Microsoft or other certifications preferred but not required

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to race, color, religion, gender, pregnancy, national origin, ancestry, citizenship, age, legally protected physical or mental disability, covered veteran status, status in the U.S. uniformed services, sexual orientation, marital status, genetic information or membership in any other legally protected category. 

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. 

We sincerely appreciate the time and effort you spent in contacting us and we thank you for your interest in PlayStation.

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