Agoda is hiring an

Operation Monitoring and Incident Manager

Bangkok, Thailand

Responsibilities:

  • You will ensure that the Agoda services and platform are up and running 24x7.
  • You will lead the day to day operations of the NOC team.
  • You will ensure that any (potential) incidents are detected and managed as quickly as possible and managed to ensure quickest service restoration time.
  • You will work closely with system owners to follow up and drive down repeated incidents.
  • You will communicate clearly and concisely to the business/management the details of the incident, its impact to the business and the steps to ensure timely resolution and prevention.
  • You will work closely with all stakeholders to ensure continuous improvement on better monitoring, products and processes
  • You will need to manage staff performance and compensation
  • You will need to define/adapt strategy of the team to serve the change of business goal/KPI

Qualifications

  • Degree in IT or any other related field.
  • 4-7 years’ experience in IT related field.
  • 3-5 years’ experience (or assisting) in people management.
  • A strong desire to learn and FAST!
  • The desire to keep up with the latest technologies and stay ahead.
  • Strong negotiation and influence skills.
  • Strong analytical and incident management skills.
  • Mindset and ability to work independently or as a team.
  • Ability to communicate clearly in spoken and written English.
  • Ability to work in a diverse culture and environment.

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