Index Exchange is hiring a

Manager, Publisher Development

New York, United States

Who we’re looking for

To support the rapidly evolving needs of our publisher partners, we are looking for a highly skilled Manager, Publisher Development with outstanding ad technology, leadership and consultation skills to join our growing San Francisco team.  Our Publisher Development team has established a reputation as seasoned, ad technology experts who are able to manage supply needs while making the most innovative, real-time media trading solutions simple and accessible.

Publisher Development owns each client engagement as it relates to the analysis, design, deployment and evolution of our innovative, real-time trading technologies. They lead the process of customizing every solution to meet publishers’ unique business model and requirements. This includes the assessment of viable options; formulating and presenting these options to various levels of management; influencing and directing decisions that result in optimal performance; overseeing the production of deliverables, and establishing trusted advisor status with key stakeholders.

Depth of knowledge of our offering, as well as overall market conditions and dynamics will be a core requirement. This is a highly visible, client facing position that requires strong organizational skills, creative thinking, professionalism, and an ability to build trust with our top tier publishers and partners. Internally, the role requires extensive communication and knowledge sharing with sell-side and buy-side team leads, as well as senior management.

What You Will Be Doing 

Client Facing:

  • Strategic prospecting and new business development of publisher partners
  • Deliver best-in-class service and make our partners happy! Lead training, on-boarding and establish best practices
  • Develop long-term relationships with senior decision-makers at current and prospective partners
  • Quality assurance of platform solutions and performance
  • Collaborate with a client services pod that oversees the technical, analytical and client services tracks across each publisher relationship
  • Perform ongoing needs analysis,  produce and lead quarterly business reviews& oversee technical opportunity assessments
  • Provide ongoing support for partners’ operational practices and activities
  • Analyze business opportunities and manage projects that support relationships between Index Exchange and our strategic demand partners
  • Publisher reporting and documentation (internal & external)
  • Evangelize Index Exchange and augment visibility within the San Francisco market


  • Develop and provide reporting to management on partnership performance
  • Work with the product team to translate business requirements into technical specifications
  • Facilitate communication with internal partners to effectively manage overall partnerships (inventory demands, product strategy and needs, roadmaps, operational requirements)
  • Capture and share best-practice knowledge amongst the Publisher Development and Client Services teams. Collaborate with the Sr. Director of Strategic Partnerships and legal department to negotiate complex contracts and rev-share agreements

A successful candidate will have:

  • Bachelor’s degree and  2+ years of  publisher-facing ad tech experience
  • In depth knowledge of the online advertising industry, technology solutions, advertising / publisher and network business models, including understanding of ad serving, media trading, RTB and/or related ad tech
  • Outstanding troubleshooting, analytical, and problem-solving abilities, along with an ability to collaborate cross-functionally
  • Product consulting and ability to explain technical concepts to non-technical audiences
  • Excellent communication and presentation skills with a proven track record of developing relationships at engineering, operations and C-levels
  • Ability to self-manage with excellent prioritization skills
  • Work with a geographically distributed and functionally spread, 24x7 global team focused on optimizing customer satisfaction through technical support tools and processes
  • Strong customer service skills, comfortable working directly with clients and partners as well as internal departments
  • Passionate about working in an extremely fast-paced, demanding, and fluid start-up environment


  • Competitive base salary determined by experience
  • Comprehensive benefits plan & 401K

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