LendingHome is reimagining the mortgage process from the ground up based in technology as a simple, fast, transparent marketplace for borrowers and investors. We’re building the best way to get a mortgage and the best way to invest in them. LendingHome is taking on a huge opportunity and growing rapidly towards becoming the next great financial services brand powered by the most advanced mortgage platform in the world.
The LendingHome Customer Experience organization is rooted in three core principals; Doing the Right Thing, Commitment to Excellence and Winning as a Team. Each teammate centers their work around trying to make a difference in the lives of each and every customer daily - through helping them successfully secure financing and grow their business.
As a LendingHome Experience Manager Team Lead, you are responsible for helping your team members become true champions of their customers: empowering them to deepen relationships with borrowers, increase their production and provide an exceptional customer experience. This includes serving as the lead for focusing on the right priorities, scaling best practices across your team, and personifying the values and principles of the CXO.
The Experience Manager Team Lead will help their team excel towards key individual and team outcomes through coaching, escalation coverage, best practice scaling, and prioritization, while maintaining accountability and consistency within our core CXO values and principles.
The Experience Manager Team Lead will help their team maximize their potential and output through consistent execution of the following:
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