Pindrop is hiring an

Application Support Engineer - UK Remote

London, United Kingdom
Remote

The Job

Pindrop is looking for an UK-based Application Support Engineer for our Customer Success team that will be a key player when deploying Pindrop's bleeding-edge solutions. Our Customer Success team manages smooth deployments and ensures our clients receive prompt, courteous, and expert technical assistance. The Application Support Engineer works closely with Professional Services, Engineering, and Sales to ensure Pindrop is delivering overall superior service and support to our customers. 

This team operates at the highest tier of escalation to resolve production issues while supporting deployments and upgrades. The Application Support Engineer will hold the responsibility of several escalations simultaneously from beginning to end. The resolutions may require working with Engineering on development of a fix, to diagnosing a conflicting in API call. The Application Support Team does not operate in a high volume ticketing environment.  But applies their expertise in targeted escalations with a mind for premier customer support working with our clients' technical teams.  

Required

  • Linux operating systems

Preferred

  • MySQL and other relational databases
  • Python, Perl, Bash and other scripting languages
  • Various packet capture tools
  • VOIP (SIP and H.323), SBC’s, TDM comes in handy
  • Customer Facing Experience

Who You Are

  • Passionate about solving challenging problems and troubleshooting until a solution is discovered
  • Technologist at heart that has a high desire to work with bleeding-edge solutions
  • Not a fan of working in a silo 
  • Truly able to understand and learn new tools from top to bottom
  • Love working in a collaborative and challenging environment
  • Not afraid to raise your hand when you have questions or lend a helping hand to your peers
  • Love to work fast!

 

Perks at Pindrop

We hire good people, and take care of them. Whether it’s your favorite coconut water in the fridge or an office-wide chili cook off, Pindrop believes in fostering an environment where employees don’t just come to work hard, but play hard. We host regular game nights, team challenges, and offsite events (not to mention the endless snacks and catered meals) to keep everyone involved in our company culture. None of these strike you? We appreciate new ideas any and everywhere. Let us know what interests you and we can incorporate it into our Tea Time twice a month. Grab a beer and discover something new.

Keep learning. Pindrop offers regular Lunch & Learns and Tech Talks that promote an environment for people to grow outside of their job title. Want to learn to code with minimal experience? Come to our Intro to Python Tech Talk. Interested in March Madness? See how data science can help you beat the bracket at our Data Science in the Real World Lunch & Learn. In addition to these events, we promote a continued education budget for each of our employees to grow and improve in tandem with the company.

Our employees are creative, excited, and above all a team. Pindrop is one of the fastest growing security startups in the country, but we make sure to hire only the best of the best. Better yet, every employee is passionate about the company and our mission. (Can you blame us?) When you put that passion in a collaborative setting it unites everyone as a team.

Fighting criminals is in the job description. No matter which facet of Pindrop you want to work for, we are all working towards the same goal-- making sure the bad guys don’t win.

 

Our Bio

Founded in 2011  |  Raised $122 million

Venture backed by Andreessen Horowitz, Google Capital, IVP, Citi Ventures, Felicis Ventures, & GV

Pindrop is the pioneer in voice fraud prevention and authentication. We provide enterprise solutions to reduce fraud losses and authentication expense for some of the largest call centers in the world. Pindrop’s patented Phoneprinting™ technology can identify, locate and authenticate phone devices uniquely just from the call audio thereby detecting fraudulent calls as well as verifying legitimate callers. We have been selected by the world’s largest banks, insurers, brokerages and retailers, detecting over 80% of fraud even for attackers never seen before. Pindrop’s solutions are allowing customers to reduce call time and improve their customers’ experience even while reducing fraud losses.

  

Check out this video to get more of an idea of what we do
and all the good karma you’ll rack up working for us.

 

Pindrop is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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