HERO Digital is hiring a

VP/SVP, Client Services

Los Angeles, United States
Full-Time

Hero Digital is a rapidly growing digital consultancy that focuses on integrated service delivery for marketers, combining strategy, experience design, engineering and analytics to improve the customer experience and drive improved business performance for the world’s top brands.  Clients include Salesforce, Western Digital, Pure Storage, and Wells Fargo.  Hero has deep expertise in providing solutions built on software platforms such as Adobe Marketing Cloud, Sitecore, and Acquia.  CI Capital Partners recently invested in Hero to help accelerate the business by supporting the already very strong organic growth as well as undertaking targeted acquisitions.

Hero is seeking to recruit a Vice President / Senior Vice President of Client Services to support and execute for Hero’s growing client base.  The company’s continued growth is dependent on successful delivery and expansion within existing client accounts alongside with new account development.
Position

The VP/SVP Client Services will bring success in project leadership and delivery having worked in a consulting firm or digital agency for 10+ years.  The individual will source, convert, and deliver business and grow a strong portfolio of annuity accounts over time. This includes managing client delivery, ensuring timely correspondence and reporting, managing client relationships and identifying new project opportunities.  He / she will be comfortable in projects that range from strategy to creative to technical implementation.  A team player, the VP/SVP will be expected to work with senior Hero personnel in the definition of the best path forward for any given client opportunity and to ensure a seamless transition from sales to service.  Previous managerial experience is desired.  Ideally, this individual will bring an existing professional network that can be leveraged.

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