OnDeck is hiring a

Client Support Representative

Denver, United States

OnDeck (ONDK) uses data aggregation and electronic payment technology to evaluate the financial health of small and medium sized businesses to efficiently deliver capital to a market underserved by banks. Through the OnDeck platform, millions of small businesses can obtain affordable loans. We are changing the way small businesses borrow money by combining our passion for Main Street with cutting-edge technology. We evaluate businesses based on their actual performance, not personal credit, and that’s enabled us to say “yes” more often and faster than traditional lenders.

OnDeck is seeking a Client Support Representative in our Arlington, VA office to be a jack of all trades! You will quickly learn and understand our Loan Origination processes inside and out. You will provide solutions using phone, email, and LiveChat to our Sales team, Partners, Customers (loan holders), potential customers, Credit Analysts, Underwriting team, Closing team, and Finance teams.

Department summary:

Our passion and mission in Operations is to provide small businesses and internal stakeholders with an amazing credit delivery and servicing experience. We work hard as a team to build and operate the most frictionless and scalable environment for small business credit delivery and service. We continuously invest in people, automation through technology, and efficiency through process optimization. Our team thrives on our culture – We are passionate about having fun, being open and empowering team members.

As part of the Sales and Customer Support Team, you will:

  • Advise our Loan Specialists, Customers, and members of our Funding Advisor Program so they can close more loans
  • Be a go-between for our Operations teams, Sales teams, Funding Advisors and Customers
  • Handle multiple incoming requests through LiveChat, phone, and email and provide in-depth, knowledgeable answers
  • Identify and solve potential and current problems by analyzing information and data across multiple databases

Qualifications for success:

  • You have 2-5 years experience in a Customer Support role and have a strong focus on service
  • You have a Bachelor’s degree, and have excellent verbal and written communication skills
  • You have a positive attitude, are team oriented, social, and fun to work with
  • Feels empowered to help solve escalated issues. Works towards making a wrong a right
  • You are technically minded and love keeping up with the latest technology
  • You are flexible and adaptable to change
  • You are able to multitask at a very high level and maintain multiple deadlines
  • You have proficiency in Microsoft Outlook, Word, and Excel
  • Experience using Salesforce is a plus
  • Banking/finance experience is a plus; retail background may be acceptable

What we offer you:

  • An open-minded, collaborative workplace, which will both challenge you and celebrate your work.
  • A workplace full of bright, interesting, enthusiastic colleagues.
  • Medical/dental/vision insurance, 401k matching program, flex spending plan and life insurance.
  • Paid/flexible vacations and holidays.
  • If you’re sick just stay home and feel better.
  • Summer & Holiday outings with the entire office!
  • Happy hour every Wednesday.
  • Fully stocked kitchen with snacks and drinks

As part of our dedication to maintaining an inclusive and diverse workforce, OnDeck provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, OnDeck complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

OnDeck expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of OnDeck’s employees to perform their job duties may result in discipline up to and including discharge.

**No external recruiters or agents, please.**

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