Via is hiring a

Customer Service Representative (Night Shift)

Unbelievable customer service is a critical part of the Via brand, and we’re looking for the best in the business. As a night shift Customer Service Representative (Non Call Center) , you’ll provide consistently outstanding support to Via customers and driver partners through SMS (text messaging) and email based communications - there will me little to no phone communication.


Responsibilities:

  • Provide an impeccable level of customer service, in the form of e-mail and text communication, to exceed member and driver partner expectations
  • Become an expert on Via — develop a nuanced understanding of our service to be able to answer several hundred support inquires on a daily basis
  • Prioritize operational issues as a real-time point of contact and provide high-level responses in an efficient manner
  • You:

  • Proactive about pleasing your customers; obsessed with making sure needs are met
  • A natural multi-tasker who can remain unfazed by a fast-paced environment and high-volume work
  • Meticulous and vigilant, with a high level of attention to detail
  • A savvy, tactful, and graceful communicator — you intuitively find the right tone in every situation
  • Have previous work experience in a consumer-facing business
  • Via offers above-market hourly compensation. Part-time candidates are encouraged to apply — we are open to flexible schedules!


    Full Benefits (PTO, Health Insurance etc) are provided for people who work 25 hours per week. Late night and/or weekend shifts will be required.


    Via is an equal opportunity employer.

    Other jobs at Via