Swoon Editions is hiring a

Production Coordinator

London, United Kingdom

Our Production team is focused on getting our beautifully designed furniture products from our workshops to the UK in pristine quality and on time. We are looking for someone to join the team who has a razor sharp eye for detail and lots of energy to help us coordinate our Production processes across our global supply chain.


The central point for communicating production updates to the Swoon London office, you’ll be coordinating with suppliers from India, China, Vietnam and Europe, working closely with both our Quality Control Guardians (QCGs) overseas and our Buying team in London.


We’re looking for a highly organized individual who is confident juggling multiple tasks at the same time. Someone who will hold the rest of the Production team accountable to the highest standards and wants to make our supply chain as effective and efficient as possible.


The role will have exposure across the entire business, and will involve working closely with our Production, Logistics, Buying and Tech teams, and will report directly to the Head of Production.


To ensure you can really do this role well, we'll fly you over to visit our workshops overseas so you fully understand the frontline reality

RESPONSIBILITIES

  • Prepare and send container loading updates once packing lists have been received from suppliers
  • Work with our 3rd party shipping provider, update shipping schedule and communicate status to internal teams
  • Own the quality claims process for damaged products (supplier and transit), working with our customer Care and Logistics team
  • Work to increase the transparency of our timber supply chain
  • Oversee the production and quality standards for our UK suppliers, including regular interaction with supplier contacts and close monitoring of performance
  • Direct specific product requests to relevant QCGs overseas in a timely manner (dimensions, finish details spare part requests)
  • Build an up to date swatch library for all of the supplier finishes we use
  • Confirm and communicate production impacts to teams across the business (Content, Care, Logistics) and draft customer communication where relevant
  • Other jobs at Swoon Editions