Careem is hiring a

Genesys Developer

Dubai, United Arab Emirates

Do you want to help build a world-class institution from the region, experience the thrill of being part of a high-growth technology company, and improve people’s lives?

There is only one way to build an awesome institution: to attract exceptionally talented people who are aligned with the mission of the organisation and make them partners in success. At Careem, our mission is to simplify the lives of people, initially through solutions that make transportation in the region reliable, and over time, through disruptions in payments and logistics. In the process, we want to build an organisation that inspires and become a world-class institution from the region.

We have had a phenomenal start. Founded in 2012 by former entrepreneurs and McKinsey alums, Careem is an innovative transportation service operational in 43 cities from Morocco to Pakistan. With 30% monthly growth, we are one of the fastest growing companies in the region. Our recipe for success has been a team that thrives on challenges, is passionate about solving problems, is not afraid to work super hard, and is a true partner in the company through generous stock option grants. We have attracted strong regional and international investors and are positioned on the cusp of significant scale. Read more about us in the New York Times or Arabian Business.

Excellent customer service is fundamental at Careem, and we want to wow our customers every time! As a Genesys Developer, you will be responsible for making bold decisions and working in an agile way in order to deliver a first class service using the Genesys platform. You will work closely with the Genesys Product Manager to understand the product roadmap and be able to identify and implement innovative technical solutions. You will provide support for the entire Genesys infrastructure with continuous improvement. You will serve as technical lead on all call center initiatives related to the Genesys platform.

Key Responsibilities include:

  • Understand and document the current Genesys Architecture
  • Prepare engineering specifications based on new product requirements
  • Execute full software development cycle to add new features and modifications to improve the Genesys workspace
  • Design, implement, maintain, and enhance call center reporting
  • Troubleshoot any day-to-day issues related to Genesys platform performance and reporting
  • Serve as (or grow into) a subject matter expert on Genesys

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