Alice + Olivia is hiring a

Sales/Stylist - Beverly Hills

Beverly Hills, United States
Full-Time

REPORTS TO: ASSISTANT MANAGER

The Sales Supervisor is responsible for achieving both individual and store goals, while exhibiting a strong sense of leadership.  The Sales Supervisor ensures that associates are utilizing all tools provided by the company in order to provide excellent customer service and increase business profits. The Sales Supervisor must be fluent in all areas of management including sales, operations, and visual and be able to effectively execute the daily managerial tasks in the absence of the Store Manager or Assistant Manager.

 

RESPONSIBILITIES:                            

SALES GENERATION

  • Responsible for leading and motivating the team to drive sales and productivity
  • Accountable for reaching personal sales goals and contributing in achieving the store goal
  • Ensure that each customer receives outstanding customer service while satisfying company selling culture
  • Continue to develop personal sales techniques and assist in the development of associates’ sales
  • Demonstrate an in-depth knowledge of merchandise and teach all full and part time associates
  • Train and coach staff on the sales floor with the use of Selling Tools provided by the company
  • Maintain a client book so that it is accessible for use by Management at any time
  • Develop and maintain long lasting client relationships by establishing a returning client base
  • Develop and maintain consignment client relationships, contributing to monthly sales with a minimum of 5% consignment sell through
  • Personally maintain a UPT above company standard of 2.0 and motivate and train staff to do the same
  • Satisfy company KPI requirements, consistently hitting a minimum of 3/6 KPI’s.

HUMAN RESOURCES

  • Assist the Store Manager and Assistant Manager in recruiting and training employees
  • Assist the Store Manager and Assistant Manager in completing staff performance evaluations
  • Encourage Sales Associates to take ownership for their sales and sales performance
  • Understand payroll process to ensure integrity of payroll and in the absence of the Store Manager or Assistant Manager
  • Ensure image and grooming standards are reflective of the brand and adhered to at all times 

VISUAL

  • Assist the Store Manager and Assistant Manager in merchandising directives
  • Ensure the interior and exterior of the store is maintained to company standards
  • Identify and communicate product concerns to the Store Manager and Assistant Manager
  • Communicate inventory needs to Store Manager and Assistant Manager
  • Assist in processing and replenishing merchandise and monitoring floor stock

 OPERATIONS

  • Responsible for knowing and executing daily operations of opening and closing procedures
  • Ensure facility maintenance, presentation, and organization are up to company standards
  • Ensure cash control procedures are properly followed, including: bank deposits, safe funds and petty cash
  • Ensure deliveries are properly processed in a timely manner
  • Monitor the movement of all inventory and ensure that staff adheres to all shipping and receiving policies and procedures

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