Greenlight Planet is hiring a

Technical and Logistics Associate, PAYGO

Nairobi, Kenya
Full-Time

About the company:  Greenlight Planet

Greenlight Planet is a US-based global leader dedicated to delivering safe, affordable solar energy products to more than 2 billion people who live off the electric grid around the world.

Our Sun King solar- powered lights and phone chargers are used in more than 5 million homes in South Asia, East Africa and West Africa today. Our mission is to replace the dirty and dangerous kerosene lanterns used by under-electrified consumers across the globe

Our products have earned huge recognition, including a ranking as “the best solar lamp” by the Economist Magazine and ‘best-in-category’ prizes from the World Bank’s Lighting Global program.

The Company has also won numerous awards including the recent 2016 Ashden International Award - the world's most prestigious green award for excellence in sustainable energy. The award acknowledges the major strides Greenlight Planet has made to increase energy access through micro-financing in disadvantaged communities.

Today, with over 250 full-time Greenlighters in 8 countries, we are amazed at how each new team member contributes unique and innovative solutions to this global challenge, from new product designs, to better training strategies, to more efficient logistical systems.  We listen closely to each other to improve our products, our service, and ultimately, the lives of our consumers.

Position: Technical and Logistics Associate- PAYGO

Job Location: Nairobi, Kenya

Reporting to: PAYGO- Go to Market Leader

The Role:

The Technical and Logistics Associate- PAYGO will work closely with the Operations and Sales teams to ensure seamless execution of processes in the field and to provide support on any technical issues encountered. He/she will ensure proper management of the logistics surrounding the PAYGO business in the Country.

Key responsibilities for the role include:

  1. HUB administration
    • Creation/editing of users, pricing groups, SMS setups, archiving of inactive users
    • Escalation and follow-up on resolution of Users’ Activator or HUB error messages and technical problems
    • Suggests software improvements or process changes
  2. Replacements
    • Screening, troubleshooting and refurbishment of faulty components
    • Reports and keeps track of all repairs and/or refurbishments done
  • Logistics
    • Procurement and dispatch of Energy Officers’ tools and materials
    • Receive and dispatch replacement components to sales agents or to production for analysis
    • Coordinate repairs and replacements at the service center
  1. Training
    • Provide technical assistance to field staff as and when required
    • Transfer PAYGO operational knowledge to employees requiring extra support
  2. Field visits
    • Conduct monthly field visits in the region
    • Collate feedback from sales teams on issues and challenges faced in the field
    • Provide feedback to management to ensure resolution of challenges

The ideal candidate:

  • Has a Diploma/Certificate in Supply Chain Management; Business Administration; Sales and Marketing; or Customer Service Management
  • Has minimum 2 years’ relevant work experience
  • Possesses excellent interpersonal skills.
  • Has clear and straight to the point communication skills with fluency in both written and spoken English and Swahili
  • Can demonstrate problem solving ability and attention to detail
  • Can comfortably handle multiple tasks at the same time with few or no errors.

We are looking for someone who is driven, passionate and excited about the opportunity to bring honest, affordable, energy to homes in Africa. If this sounds like you, we would love to hear from you.

Greenlight Planet offers a competitive salary, a fun, supportive work environment and opportunities for continued professional growth within a fast-growing global enterprise.

 

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