Sprinklr is hiring a

Product Support Engineer

Bengaluru, India
Full-Time
Role: 
  • You own the responsibility of technical and customer amenity skills to provide support for our innovative subscription customers across globe 
  • You will be responsible for performing exploration and troubleshooting to resolve challenging customer issues efficiently within turnaround time 

Pre-requisites: 

1. Bachelor’s Degree, preferably in computer science or equivalent, from a premier institute.

2. Excellent verbal and written skills, strong in documentation. 

3. 1-3 years of MySQL/Linux experience in the enterprise sector social networking domain, with outstanding Web application skills.

4. Exceptional troubleshooting skills, and a passion for problem solving and investigation. 

5. Ability to work with conflicting priorities, own initiative’s, and maintain a customer-centric focus by building tremendous customer momentum and buzz in the market.

6. Tier 1 customer support experience supporting web-based software platforms and experience working with large enterprises based out of US/Asia. 

7. Operational support experience - ability to capture the user environment during troubleshooting, turn on features by software configuration, and work towards speedy and accurate resolutions for client issues. 


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