- You own the responsibility of technical and customer amenity skills to provide support for our innovative subscription customers across globe
Pre-requisites: 1. Bachelor’s Degree, preferably in computer science or equivalent, from a premier institute.2. Excellent verbal and written skills, strong in documentation. 3. 1-3 years of MySQL/Linux experience in the enterprise sector social networking domain, with outstanding Web application skills.4. Exceptional troubleshooting skills, and a passion for problem solving and investigation.
- You will be responsible for performing exploration and troubleshooting to resolve challenging customer issues efficiently within turnaround time
5. Ability to work with conflicting priorities, own initiative’s, and maintain a customer-centric focus by building tremendous customer momentum and buzz in the market.
6. Tier 1 customer support experience supporting web-based software platforms and experience working with large enterprises based out of US/Asia.
7. Operational support experience - ability to capture the user environment during troubleshooting, turn on features by software configuration, and work towards speedy and accurate resolutions for client issues.
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