Tillster is hiring a

SENIOR PRODUCT LEADER (Senior Product Manager / Director of Product)

Los Angeles, United States

(Senior Product Manager / Director of Product)

(Los Angeles, CA 90064)



We’re seeking enthusiastic, focused, and experienced Senior Product Leaders possessing proven business acumen and significant technical/technology knowledge and expertise to join our growing Product team, based in our Los Angeles office. You will be working on programs and initiatives for global restaurant brands in the quick service and casual dining space.


Down in the weeds…

  • Collaborate with sales/business development, account management, marketing, data analytics, customer success, technology, and other teams to determine competitiveness of new technologies and to develop new products, and product roadmap
  • Actively engage with business users and key stakeholders, external and internal, representing the Tillster business, operations, and technology to drive business requirements definition­
  • Externally, represent Tillster and its business, products and services offering, and internally, be a balanced advocate of the business needs of clients and key stakeholders
  • Hands-on experience in:
    • Requirements gathering, gap analysis, writing business and technical specifications
    • Assessing and managing scope of work, decomposing high level business requirements and developing lower level stores/tasks
    • Testing and monitoring for client/stakeholder/user satisfaction and resolve issues related to an application
    • Understanding and developing business process workflows and how they are supported through existing products
    • Accurately analyzing critical details of business issues and opportunities to understand and define impact and workarounds, and evaluate alternative business solutions
  • Coordinate across various cross-functional teams and stakeholders, for the identification and prioritization of needs, and articulate business impact and workarounds
  • Communicate effectively with clients, stakeholders and business users
  • Lead business users and stakeholders in a forum where product enhancements are reviewed and rated based on a priority assessment, in preparation for release planning and development
  • Create user training and on-going support documentation, and facilitates training sessions
  • Work both independently and in a team setting while delivering high quality work in a consistent manner in an Agile/Scrum environment


About you…

We’re seeking -- intellectually curious, analytical, creative, innovative, results-oriented professionals. You operate from data, market, customer, and consumer insights. You seek out solutions to real-world business, technology, and consumer engagement opportunities. You are all about winning!


You possess:

  • Business acumen – understanding of business operations
  • Demonstrable technical/technology knowledge and expertise
  • Expertise in building and managing external client engagements and expectations
  • Exemplary communication skills (i.e. verbal, written, listening)
  • In-depth understanding and hands-on capabilities in identifying and documenting business requirements and process/work flow details - i.e.:
    • Identify and document client/key stakeholder business, technology, process, and operational goals; and,
    • Undertake gap analysis; and,
    • Develop business and technical product specifications, user stories, etc.
    • Develop and monitor KPIs for clear status on how products are meeting strategic goals
  • Demonstrated ability to coordinate and collaborate across internal product, project, development, QA/testing, UX designers, and other functions and resources – as the advocate for the client and market business needs
  • Extremely strong listening, requirements elicitation, analysis and problem solving skills
  • Strong critical thinking and decision making skills

Required Skills & Experience

  • 7+ years’ experience in a product manager/owner/leader role in a fast-paced technology environment
  • Knowledgeable, and hands-on expertise in: business process and data analysis, functional design, modeling, product development processes, and software testing
  • Acting as a Subject Matter Expert for specific business processes, team player, happily and willingly shares knowledge with other business users and stakeholders
  • Customer focused with high quality standards
  • 5+ years’ experience:
    • Analyzing, clarifying and translating business/functional requirements
    • Documenting current and future state business process flows
    • In technical troubleshooting and problem solving
    • Coordinating/managing enterprise scale SaaS based software solutions
    • Managing scope of work, and change management efforts
  • Strong preference for candidates with experience working directly with or in a consultative role with a SaaS based, e-commerce organization
  • Excellent communication and organization skills required
  • Inspiring, open-minded, hard-working, collaborative and passionate
  • Previous experience in restaurant industry a plus
  • Bachelor’s degree in relevant field of work
  • Ability to travel as business needs demand

About Tillster

Tillster is the global leader in digital ordering and customer engagement solutions. For over a decade we’ve developed revolutionary self-service, ordering and payments solutions – for mobile, tablet, online, kiosk, call center, and more – creating personalized interactions based on consumer preferences, language, and currency. Our platform is compatible with 15+ unique POS systems, representing over 90% coverage in multi-unit restaurants. We offer one platform; one scalable, enterprise class solution – to create world-class digital engagement solutions.

Tillster is proudly an Equal Opportunity Employer
Local Candidates Strongly Preferred
Relocation Assistance Considered
No visa sponsorship
Principals only – no Agencies or calls please


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