HoneyBook is hiring a

Customer Success Coordinator - Wedding Spot

San Francisco, United States

Have you heard the news? Wedding Spot is now a HoneyBook company!

Here's the gist:

We're looking for a few super customer oriented, efficient and organized individuals to join our Wedding Spot Customer Support team. This role would be perfect for someone who enjoys customer service and relationship building, managing a variety of tasks, and has a high level of attention to detail. You will be responsible for addressing the customer service needs of both our venue partners as well as brides using our site. And most importantly, we are looking for someone who understands the incredible opportunity we have to transform the $200 billion events industry! We're all entrepreneurs here no matter what role you are in, so if you want a hands-on, fast-paced environment to learn and thrive in, we'd love to hear from you.

Here are a few of the things you’ll do:

  • Assist our venues in changes needed for their accounts
  • Educating and providing training to our venues on how best to use the Wedding Spot platform and optimize for lead conversion
  • Manage relationships for existing venues
  • Communicate with venues and brides via phone, email, text, and live chat
  • Provide scheduling support to help venues convert leads into site tours booked
  • Work closely with brides to provide recommendations and support to book site tours at their preferred venues 
  • Identify opportunities for upsell to generate leads for the enterprise sales team
  • Effectively communicate progress, results, insights, and ideas to the rest of the team

Here’s what you'll need to be successful:

  • 1+ years of experience in customer service or service related industries
  • Bachelor’s degree
  • Focused on the customer’s needs and motivated to provide the best experience to our customers (venues and brides) 
  • Polished and professional individual with excellent communication skills
  • Must be extremely organized in all areas
  • Hustle and determination, "can do" attitude
  • Passion for achieving growth and success in a startup environment
  • Strong intellectual curiosity and a strategic thinker
  • Ability to multi-task with extraordinary attention to detail
  • Energetic and highly organized, takes ownership of projects
  • Excited to work collaboratively with others in a fast-paced environment

HoneyBook Perks:

  • Be Impactful: At HoneyBook, you'll be joining more than just another company - we're family. We're believe the best ideas come not (just) from management, but from those closest to the problem.
  • An Office Fit for Events: Our office is bright, with high ceilings and charming decor; we are strategically located 3 blocks away from AT&T Park. Step into our office, stay a while.
  • Benefits: HoneyBook offers full coverage medical, dental, vision, and subsidized commuter benefits.
  • Compensation: Competitive salary, meaningful equity, and a 401k program.
  • Unlimited Vacation: Work/life balance and overall “HoneyBook Happiness” perks.
  • Meals and Stuff:  Sleek Apple products, fully stocked kitchen and bar, happy hours, catered meals, and awesome company events. 

About HoneyBook & Wedding Spot:

The opportunity here is huge: The events industry is a $200B business and the wedding industry is a $60B business in the U.S. per year, and you have the opportunity to be a part of transforming this industry with Wedding Spot and HoneyBook. To date, HoneyBook has raised $32 million from investors such as Norwest Venture Partners, AngelList founder Naval Ravikant, Medium CEO Ev Williams, Bebo’s Michael Birch, and VCs such as Aleph and Hillsven. Our companies, like the clients we serve, thrives on creativity and risk-taking — in two years, HoneyBook has become the biggest player in the event planning space, and Wedding Spot has become one of the most recognized names as a platform for wedding venues.

Finding the perfect venue for a wedding or event used to take hundreds of hours of connecting with venues and tracking down pricing information. Wedding Spot is on a mission to provide pricing transparency to the wedding industry to help brides easily sort through and discover the perfect venue for their big day and to allow venues to connect with the right clients to grow their business.  

We're all entrepreneurs here no matter what role you are in, so if you want a hands-on, fast-paced environment to learn and thrive in, apply today!

Follow us on Tumblr and catch the latest stories about HoneyBook.

Other jobs at HoneyBook