DoubleDutch is hiring a

Product Specialist

Phoenix, United States
Full-Time

DoubleDutch (http://www.doubledutch.me/) believes in the power of digitizing live engagement to supercharge business outcomes. The DoubleDutch Live Engagement Platform powers events, conferences, and trade shows for more than 1,700 customers including Forbes, Humana, LinkedIn, Novartis, Nationwide, UBM and Urban Land Institute. The company has been named one of Deloitte's 500 fastest growing companies in North America, AlwaysOn OnMedia 100 Top Private Companies, and Forbes' 10 Hot Companies to Work for in San Francisco. DoubleDutch is based in San Francisco with additional U.S. offices in Phoenix and Portland and a global presence in Amsterdam, London and Hong Kong.

It sounds easy, but bringing mobile first thinking plus decision driven data collection and user-focused social engagement all together in a fantastic product platform for the enterprise is hard.  We do this better than anyone else.

We're funded by Bessemer Ventures, Floodgate, and KKR.  We have an awesome culture and a team looking to build fun, engaging, high value solutions for the enterprise.

What you will be doing:
DoubleDutch is looking for a Product Specialist based in our Phoenix, AZ office to step into our busy start-up environment, hit the ground running, and help launch the next phase of our tiered customer support program serving worldwide clients 24/7/365. This person will be the primary escalation point of contact from inbound support pertaining to our core offering. S/he will work closely with counterparts in our customer experience organization, as well as our product and engineering teams to deliver the desired event experience for our end users.

You will also play a key role in developing and scaling a best-in-class support program encompassing email, chat and phone channels.

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