LinkedIn is hiring a

Customer Success Intern, Talent Solutions

São Paulo, Brazil
Internship

Intern, Customer Success – Talent Solutions

Location: São Paulo

 

Searching for your dream job? At LinkedIn, we strive to help our employees find passion and purpose. Join us in changing the way the world works.

 

LinkedIn was built to help professionals achieve more in their careers, and every day millions of people use our products to make connections, discover opportunities and gain insights. Our vision is to create economic opportunity for every member of the global workforce. LinkedIn has more than 7,600 full-time employees with offices in 30 cities around the world. Our global reach means we get to make a direct impact on the world’s workforce in ways no other company can. We’re much more than a digital CV – we transform lives through innovative products and technology.

 

We are looking for an enthusiastic Intern to join our Customer Success Organization (CSO). You will partner closely with the LinkedIn Talent Solutions Global Accounts Team to ensure we are enhancing the customer experience by supporting the goals of the relationship. This is a highly collaborative role, which requires excellent organization, clear communication and a passion for building customer relationships. This role will be interacting with our our largest customers, helping to ensure the account team drives maximum return on client investment.


Some of these responsibilities could include:

  • Maintain detailed knowledge of LinkedIn’s products and the impact they have on our partners
  • Manage process of creating business reviews including: consolidating format, proof reading and pulling standard reports
  • Complete ad hoc report generation for customers using multiple systems to help customers understand impact of LinkedIn partnership
  • Schedule client meetings including follow up logistics
  • Manage internal sales team communications and activities, including the Global Sales Partners and the Client Success Manager
  • Work within Salesforce to validate client contacts, update quarterly results and manage mail lists
  • Coordinate communication and activities for events including LinkedIn’s annual Talent Connect and executive briefings
  • Triages incoming client calls, working with clients on user issues and dashboard setup


Basic Qualifications
:

  • Must be currently enrolled in a Bachelor’s degree program
  • Availability of at least 2 year of internship, 30 hours/week from Monday to Friday.
  • Fluent in Portuguese and English

 

Preferred Qualifications and Skills:

  • Social media experience a plus
  • Advanced Spanish a plus
  • Experience working with SalesForce.com or other CRM
  • Strong organizational skills
  • Requires highly motivated individual with a competitive personality and strong attention to detail
  • Analytical mind set
  • Strong interpersonal communicational and presentation skills (verbal and written)
  • Customer Service oriented
  • Pro-active problem solver
  • Integrity, Passion & Humour are a must
  • Working knowledge of MS Office Suite (Word, Excel and PPT)

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