Retention Science is hiring a

Client Success Manager

Santa Monica, United States

Excellent Opportunity for a Client Success Manager

We are looking for a creative, innovative and inspiring personality with a passion for Client Success and account expansion. As a Client Success Manager, you’d join our energetic company and become an integral part of an exceptional and growing team transforming the technology landscape.

You will be responsible for, building and sustaining client relationships, working closely with the Sales and Marketing teams to establish and build long-term business relationships within designated accounts. You will lead the post-sales efforts in helping to build programs, processes and procedures that are successful and repeatable in delivering value to your customers. You should be comfortable giving presentations, understanding client challenges, and adept at taking in client feedback and dealing with account management issues.

You should consider yourself to be “technical” and have a strong grasp of MySQL, data analytics tools (Kissmetrics, Google Analytics, RJMetrics, Etc.) and a base understanding of JavaScript and other object oriented languages. You should have a solid understanding of how ESP’s work, and be able to troubleshoot them with ease.

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