Grana is looking for a Customer Support Representative aka our newest "Cheetah" to take our over-the-phone and web customer experience to the next level on a Full-Time basis. We call our customer service Cheetahs because we are responsive, fast and fun!
A strong work ethic, communication skills, high levels of empathy and selling skills are essential for this position. Our Grana Cheetahs are focused on bringing practical and quick solutions to our customers in a fun and engaging manner and are a key part of our brand and team culture. We want someone who is ready to take on a variety of responsibilities and excels in an environment where new opportunities and challenges arise on a daily basis.
We are looking for full time teams members. Your hours will be 9am to 6pm and with a selected shift from 5:30pm-11pm during weekdays . You will also be required to work during the weekends as part of a 5 day work week. We are looking for team members who are flexible with their rosters & understand the restraints of being part of a round the clock customer service team.
If you are energetic, focused and passionate to make Grana a loved brand by our customers, please, apply for this job!
- Will help the customers via phone, email and live chat
- Consistently provide & maintain genuine, friendly, personable and professional service while promoting company products
- Can quickly and thoroughly solve problems for customers with the right tone and attitude
- Reach that extra mile in advocating for every customer concern and request.
- Are multitasking and willing to help in different areas and support all members of the team
- Are very outgoing and comfortable as well on the phone or face to face with customers
- Like fashion and feel knowledgeable in men and women's wear
- Have foreign language skills that will count as a huge bonus
- Are a team player and willing to be a part of a fun and growing start up
- Have the flexibility to work towards a Customer service schedule that includes days, nights, weekends and holidays.
Now it’s on you – want to join us?
At Grana, we're rethinking everything to create the best online shopping experience in the world. That objective starts from within, as we build our own team. We don't care much for titles or the usual ways of doing business. What we care about are finding people who share our vision and have a passion for taking on challenges and seeing results, all in a fun, dynamic, and rewarding environment.
Grana team members should:
Be passionate about quality products
Be action-oriented and results-driven
Enjoy working with teams
Be a self-starter
Bring fun into their work
Want to make the world a better place
If you are ready to join a great team and fantastic work atmosphere with plenty of possibilities to grow, please apply online!