SurveyMonkey is hiring a

Collections Specialist

Palo Alto, United States

About SurveyMonkey

SurveyMonkey is the world's leading provider of web-based survey solutions, and we’re looking to transform the way people make decisions. We're a smart, passionate group of people who work hard to deliver the best survey experiences on the planet, period. We believe everyone deserves easy access to the information and insights they need to make better, more informed decisions.

We're also proud to admit that despite our incredible growth over the past 16 years, we refuse to grow up. We stay curious. We believe in good ol’ roll-up-your-sleeves scrappiness. Everyone plays an impactful role, because we’re here to make a difference. And when we say good ideas can come from anyone, we mean it.

SurveyMonkey is trusted by millions of customers, including 99% of the Fortune 500, as well as other businesses, academic institutions and organizations of all shapes and sizes. We collect 3 million survey responses daily from people in all countries around the world.


The Role

SurveyMonkey is seeking a contract to hire a Collections Specialist. You will be a critical member of our growing company and will have a number of responsibilities that will include maintaining a healthy A/R Aging and assisting with A/R operations.



  • Monitor outstanding receivables and follow up with past due accounts by phone and/or email
  • Document all correspondence in NetSuite and communicate with manager and sales, as needed
  • Create and apply Credit Memos
  • Resolve and handle customer queries on a timely basis
  • Send customer statements, invoice copies and account reconciliations, as needed
  • Process customer checks for Lockbox deposit
  • Provide customers Company related information as requested (Vendor form, W-9)
  • Help with additional projects and tasks related to Revenue and Accounts Receivables, as they arise



  • Minimum 3-5 years of relevant experience
  • Excellent understanding and application of Generally Accepted Accounting Principles and SOX
  • Ability to identify issues and areas for improvement
  • Excellent interpersonal and communication skills, both spoken and written with a customer service focus
  • Self-motivated, efficient worker with high standards for quality of processes and results who can work independently
  • Quick learner that is methodical and analytical who possesses excellent organizational skills
  • Technically competent with ability to work productively in a dynamic environment and be solutions oriented team player
  • Maintains focus and positive attitude during high volume of work while multi-tasking with changing priorities
  • Proficient with Microsoft Office suite of products (Word, Excel, Outlook) and familiar with Salesforce and NetSuite


At SurveyMonkey, we offer competitive salaries, medical/dental benefits, PTO, 401k, paid holidays, and equity compensation.

SurveyMonkey is an equal opportunity employer.

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