Recognized as a global leader in interactive and digital entertainment, Sony Interactive Entertainment (SIE) is responsible for the PlayStation® brand and family of products and services. PlayStation has delivered innovation to the market since the launch of the original PlayStation in Japan in 1994. The PlayStation family of products and services include PlayStation®4, PlayStation®VR, PlayStation®Vita, PlayStation®3, PlayStation®Store, PlayStation®Plus, PlayStation™Video, PlayStation™Music, PlayStation™Now, PlayStation™Vue, PlayStation®Original and acclaimed PlayStation software titles from SIE Worldwide Studios. Headquartered in San Mateo, California, SIE is a wholly-owned subsidiary of Sony Corporation and has global functions and regional headquarters in California, London and Tokyo.
IT Support Services Manager
Location: San Diego, CA
Sony is one of the most recognized and respected brand names in the world. Sony is the leading manufacturer of premier, state-of-the-art audio, video, communications and information technology products for the consumer and professional markets. Its creative, music, motion picture, television, computer, entertainment and online businesses, make Sony one of the most comprehensive entertainment companies for the broadband era.
SIE, a division of Sony Corporation of America, a leading entertainment company of audio, video, communications and information technology products, for consumer and professional markets, has the following opening available:
IT Support Manager – Southern Region
San Diego, CA
Job Description: This role involves delivering enterprise information technology support services. Under the direction of the Sr. Manager. The IT Support Manager will be managing Tier 2 team staff and day to day support for offices in the Southern Regions in a 24x7x365 enterprise environment.
This position is responsible for the coordination and management of overall Tier 2 functions, including supervisory responsibilities for support staff. This position is responsible for mentoring and training staff, meeting deadlines, identifying opportunities for processes improvements.
The ideal candidate must possess strong interpersonal skills, a good balance of technical and management experience including a complete understanding of computers and network operations in a classified environment.
Excellent written and verbal communication skills and excellent customer service skills.
Essential Duties for IT Support Manager:
Primary Responsibilities include:
Ensure customer service excellence by monitoring tickets and reviewing customer feedback.
Develop and document process and procedural enhancements and assist other departments as needed for continuous process and service improvement.
Customer Service Focused
Team Management Focused
Bachelor's in Computer Science, Information Technology, or related field and 7 years of demonstrated results, or equivalent experience.
The successful candidate will be knowledgeable in the utilization of ITIL Process Framework principles and possess a technical background working classified environment that includes experience in troubleshooting connectivity issues, hardware and software support, hands-on and remote support.
In addition, the successful IT Support Manager must be able to deliver on the following:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to race, color, religion, gender, pregnancy, national origin, ancestry, citizenship, age, legally protected physical or mental disability, covered veteran status, status in the U.S. uniformed services, sexual orientation, marital status, genetic information or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
We sincerely appreciate the time and effort you spent in contacting us and we thank you for your interest in PlayStation.
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