LaFourchette is hiring a

Sales Operations Associate H/F

Paris, France

Part of TripAdvisor, LaFourchette is the leading European restaurant booking platform, providing an online and mobile service to internet users to find, select and book restaurants.

LaFourchette also provides its restaurant partners with an integrated SaaS.

This software helps restaurants maximize bookings, secure online bookings, compile customer records and ultimately reach their customers in a far more personalized manner.

LaFourchette, headquartered in Paris with over 500 employees, is operating in 12 countries (France, Spain, Switzerland, Belgium, Italy, Netherlands, Sweden, Denmark, Turkey, Portugal, Brazil and Australia) under the brands LaFourchette, Eltenedor, The Fork, MyTable, Iens, Seatme, Dimmi.

We are always looking for passionate, data driven, user oriented and humble colleagues, ready to change an industry.

Inside the central sales and services operations department based in Paris, St Lazare, we are looking for a sales operations associate to help us scale our processes and productivity, in particular using salesforce CRM tool.

This includes:

  • Be the functional referee and spokeperson on salesforce related topics: this includes internal communication, processes improvement and documentation, end user support and trainings
  • Take part in transversal sales and services operations projects with all central departments (in Paris and Barcelona) and our 12 countries local teams
  • Proactively improve and challenge current processes to optimize and scale
  • Deploy salesforce new features and/or to new markets and/or to new departments
  • Coordinate with local sales operations managers in the countries we are operating in to provide trainings and ease final users support (300+ as of now, 400+ next year)
  • Develop and provide tracking and metrics to ensure adoption of process and tools
  • Always keep an eye on new CRM apps and features
  • Other jobs at LaFourchette