Our Customer Care team are the first port of call for our customers. Whether they’re looking for advice on the perfect piece, or seeking to help with a delivery that’s gone wrong, you’ll be the face (and voice) of Swoon Editions to each and every enquiry we receive – over the phone, email and on social media.
In the Customer Care Ops Lead role, you’ll not just manage and resolve customer enquiries but also play a pivotal role in helping to design innovative solutions to prevent them, working with all areas of our business.
Reporting to the Head of Care, you’ll be digging into customer data and identifying opportunities to improve the systems and processes that drive truly great customer experiences, for example working with our UX and tech team to design self-serve functionality on our website.
This job opening has been filled or removed by the company.
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