LinkedIn is hiring a

Talent Solutions Support Specialist | French

Dublin, Ireland
Full-Time

Talent Solutions Support Specialist | French

The Talent Solutions (TS) Support team in Dublin is comprised of 30+ LTS Support Specialists supporting our Corporate customers globally using LinkedIn Talent Solutions over 15 different languages over a variety of different channels. We provide mainly re-active technical & product support to Recruiter users in businesses to assist them with their hiring needs. We work to strict service levels in order to provide our paying customers with a world class experience. This role will require tight coordination with a wide range of LinkedIn teams, including: Sales teams, Customer Success Consultants, Tier 2 Product Support, Direct Marketing and Advertising Operations.

If successful in this position you will play a key role in helping shape the future of what excellence in service means! This is a great opportunity for experienced professionals seeking a career with a fast paced, growing company.

Duties & Responsibilities:

  • Provide product & technical support to LinkedIn’s Corporate Talent Solutions business clients using a variety of channels (E-mail, Inbound phone support, Chat) in a contact centre environment
  • Work within a queue support model with specific daily targets on the number of customer contacts completed and customer satisfaction
  • Analyze and understand the client and their business, answering all product inquiries and questions.
  • Establish effective working relationships with managers and co-workers to ensure excellent information flow and feedback on process, policy, and product changes that will affect users.
  • Document all communication with users and accounts accurately and in a timely manner via system tools. Ensure that issues are escalated appropriately to appropriate internal departments and management.

 

Basic qualifications: 

  • 1+ years of experience in Customer Support/ Contact Center environment
  • Previous experience working across multiple customer channels (Phone, E-mail, Chat)
  • Fluency in French and English


Preferred qualifications:

  • Strong passion for helping customers with a empathic and positive approach to provide a world class customer experience
  • Exceptional written and verbal communication skills using a range of established communication channels
  • Previous experience working in a target driven organization (such as Productivity & Customer Satisfaction.)
  • Consistent and appropriate sense of urgency combined with proper discretion in resolving issues is critical in this role
  • Ability to work in a fast paced environment and be able to quickly adapt to change
  • In-depth knowledge of social media with an emphasis in professional networking in advantage
  • Direct experience in working internet companies is preferred
  • Strong working knowledge of Microsoft Office and CRM tools

 

Note: This role is based in Dublin, Ireland. You must have a valid EU work permit to apply for this role. 

Similar jobs

Other jobs at LinkedIn