Usabilla is hiring a

Customer Success Manager

Amsterdam, Netherlands

Do you know the score when it comes to customer satisfaction? Does the prospect of managing your own portfolio of industry giants such as Vodafone, KLM, and Booking.com fill you with utter excitement? Yes? Then you’ve come to the right place.

 

Team

As a Usabilla Customer Success Manager, you are the proud frontline of our company. With top-notch communication and effortless sales skills, you’ll use your serious product knowledge to offer innovative strategies and solutions personalized to fit each client.

 

A typical day for you will involve:

  • Onboarding customers and supporting their launch of Usabilla products through in-depth training sessions
  • Using your natural affinity with sales to drive each client to retain and renew their contract with us
  • Working on an outbound basis to manage your own set of clients, learning every detail about their needs and motivations
  • Collaborating with these clients to formulate creative uses of our tool, ensuring they both love our products and achieve their individual ROI goals
  • Liaising with other teams to share client feedback plus your own expert product knowledge
  • Keeping customers in the loop about our software, handling inquiries, and tackling any complaints or problems

Other jobs at Usabilla