MAKERS is hiring a

Success Manager UK (m/f) - Brandnew IO

London, United Kingdom

At Brandnew ( we’re building an industry-leading Content Creator platform for brands and agencies. Our self-service platform gives marketers search and project management tools to collaborate with influential content creators on social media. We have partners like Uber, Adidas, and Spotify who work with our roster of thousands of powerful influencers, across more than 60 markets. 


About the role: 

Would you like to work with some of the world’s biggest brands and help drive them towards social media success? We’re looking for a Success Manager to join our team and work closely with our EMEA clients, helping them get the most from the Brandnew platform and deliver the best Creator Marketing campaigns!


Key Responsibilities:

  • Developing clear communication and guiding customers on their social journey as a trusted advisor
  • Actively managing the customer relationship and the lifetime value of clients across a large and diverse assigned customer base
  • Overseeing the initial launch and onboarding, and owning the ongoing adoption and renewal of Brandnew’s product stack
  • Developing a thorough understanding of assigned client’s industry trends, best practices and business goals with a focus on how social media drives business value and ROI 
  • Identifying risk, upsell opportunities and working with internal and external stakeholders to present solutions
  • Renew and increase client contract amounts on an ongoing basis

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