Why you should join Zomato?
At Zomato, we have taken up the challenge of helping users discover and connect with restaurants in the smartest and most convenient way possible. This process includes recommendations by foodies in the form of reviews, photos and comments (commonly known as user generated content- UGC). With a large user base at Zomato, it is essential to ensure that this content is appropriate for all foodies on the platform, which is where the Neutrality Team comes in.
The goal of the Neutrality Team is to ensure that Zomato remains a credible and a neutral platform for users as well as restaurants. This is done by keeping an eye out for any biased, falsified or abusive content, and taking appropriate action when required.
About the Role:
As Team Lead, you will be responsible for your team and making sure that all user content published on the platform is within Zomato’s guidelines. You will have to help the team make difficult moderation decisions, so we're looking for someone who can work comfortably in a grey area. You will also be required to manage review concerns escalated by restaurants, so having strong communication skills is a must.
In short, it's a challenging job given the number of users and restaurants we have. If you are up for it, please read on.
As Team Lead - Neutrality you will:
Build a relationship with merchants and be the point of contact and ensure client satisfaction with Zomato products through problem - solving and speedy resolutions / handling escalations
This job opening has been filled or removed by the company.
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