Sprinklr is hiring a

Managed Services Associate

Bengaluru, India

Who We Are

Sprinklr is 1300 employees strong, valued at $1.8 billion, and one of the fastest growing companies in the history of enterprise software. In the age of the empowered and connected customer, we know that every experience a customer has with a brand matters...a lot.

Thats why -- from the very beginning -- Sprinklr set out to build a powerful, agnostic, and first-of-its-kind, social operating system that integrates with an organization's existing tech infrastructure and allows employees across the front office to collaborate more effectively and deliver superior customer experiences across every social channel.

Today, were revolutionizing customer engagement in 75+ countries for more than 1000 of the most recognized brands, including Nike, JPMorgan Chase, Verizon, McDonalds, Microsoft, P&G, Uber, and more than 50% of the Fortune 50. We've spent the last six years building the worlds most complete enterprise social technology.

Now were leveraging that market-leading position to help the biggest brands on the planet take on one of the largest opportunities ever in enterprise software: unifying the front office.

And were bringing the very best talent in the world together to get there.

What Are Your Responsibilities:

  • Assist MS Consultant to manage and optimize configuration of onboarded Sprinklr clients.
  • Help identify platform gaps, optimization opportunities and assist in building the appropriate solution.
  • Assist in maintaining platform relevancy according to changes business needs and ensure that all client deliverables are met on time.
  • Build experience working on top clients and a better sense of mapping social media goals to business goals.
  • Produce and maintain internal and client-facing documentation of implementation steps and activities for internal and external partners.
  • Assist with project operations activities.

Who You Are & What Makes You Qualified:

  • Demonstrate a passion for the social media technology universe.
  • Excellent communication and presentation skills.
  • Strong technical background with advanced computer skills.
  • Ability to multi-task in a dynamic and fast-paced environment.
  • Willingness to work both independently and as part of a team.
  • Capacity to learn and apply new technologies quickly.
  • Excellent problem-solving abilities with a passion for solving client challenges and commitment to client delight.
  • Bachelor in Computer Science. BSc with 65% aggregate / BE with 60% aggregate.

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