Sales Engineer - Central Europe
Pindrop, the market leader in call center fraud and authentication solutions, has entered an unprecedented growth stage as the global demand for the company’s solutions continues to grow at record pace. Backed by some of the leading venture capital firms in the country the company continues to expand its customer footprint in global financial, brokerage, retail, consumer, telecom, and government market sectors. Pindrop’s patented, and unrivaled technology is protecting call centers around the world and enabling its customers to achieve not only a strong return on investment but also the peace of mind that the firm’s brand and customer assets are kept safe from fraudulent activity.
In order to meet both market and customer demand, Pindrop is looking for an experienced and exceptional Sales Engineers to join the EMEA sales team. This individual will play a crucial role in driving sales and customer growth, furthering the company vision and adding to the overall success of the business.
Reporting to the Director of Sales Engineering and working closely with EMEA Sales team, the Sales Engineer will partner with the primary customer relationship owner, having responsibility for providing sales support and advising customers on product integration and operationalization. As a vital member of the EMEA Sales Team, this person is responsible for supporting the sales process among tier 1 and 2 banking, financial services, consumer, and retail markets to identify revenue opportunities.
The Sales Engineer is the primary point of contact between the customer and the Pindrop Sales and Threat Intelligence organizations in the sales process, including overseeing proof of concept and pilot deployments within customer organizations. Strong experience successfully delivering sales support and proof of concepts into the tier 1 and 2 banking, financial services, consumer, and retail markets is a must.
A proven track-record in supporting sales of contact center solutions, including voice network design, call recording, and enterprise speech processing solutions is also highly desirable. Candidates should also understand the operational challenges of running a contact centre and be able to articulate how to build a compelling business case for sales opportunities within this market.
Role and Responsibilities
The Sales Engineer will work closely with Sales Executives and Audio Research organization on account strategy, developing business cases, and working with the Audio Research Analyst (audio engineer) to draft and deliver presentations throughout the proof of concept or pilot.
The ultimate measure of success is driving new bookings and revenue. This will be accomplished by supporting Pindrop’s Sales organization in addition to driving the proof of concept and pilot processes. Some key responsibilities:
Sales Engineer Profile
The ideal sales engineer will have a minimum of 5 years of proven sales engineering experience with a successful track record of delivering complex enterprise solutions to Fortune 500 firms. Sales engineering experience must be within Banking, Brokerage, Capital Markets, Insurance, Retail, Telco, and Consumer market sectors. This individual will be able to demonstrate a consistent and successful track record of meeting or exceeding aggressive goals and working within high-growth, dynamic and fast-paced organizations. Further, this sales engineer will be able to articulate and support selling new technologies into the marketplace by building and maintaining relationships with senior business, contact center, technology, and security executives.
In terms of the performance and personal competencies required to succeed in this role, the following skills and/or experience are highlighted:
This individual must be able to thrive in a fast-paced, entrepreneurial environment. In order to be successful and effective, the candidate must be mature and well-rounded sales engineer who will personally and professionally help grow the organization to the next level. The sales engineer will have direct involvement with and function as a liaison between Sales, Marketing, Product Management, Engineering, and Customer Success organizations.
Southern Europe (home based).
The Pindrop Solution
Pindrop provides solutions to protect enterprise contact centers and employees against fraud and phone spam as well as providing authentication and reputation checking. Pindrop’s phone fingerprinting technology detects fraudulent calls and authenticates legitimate callers, helping customers eliminate financial losses and reduce operational costs. Pindrop’s breakthrough technology is the first of its kind to fingerprint individual phone calls, providing verification of caller provenance. Named SC Magazine 2013 Rookie Security Company of the Year, a Gartner “Cool Vendor” in Enterprise Unified Communications and Network Services for 2012 and one of the 10 Most Innovative Companies at the 2012 RSA conference, Pindrop’s solutions restore enterprises’ confidence in the security of phone-based transactions.
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