LendUp is hiring a

Senior Operations Analyst

San Francisco, United States

LendUp is a financial technology startup, based in San Francisco, working to expand credit access and services to a demographic underserved by traditional lenders. We’re a Y-Combinator alum (YC W12) backed by prominent investors such as Google Ventures, Andreessen Horowitz, Kleiner Perkins and many more. We currently have over 150 employees and continue to grow exponentially.

What we’re doing:

Millions of people don’t have access to the credit they deserve. Their options for borrowing money are unfair and limited, and it’s easy to become trapped in a downward debt spiral.

Our first product, The LendUp Ladder, is an alternative to payday loans that provides an opportunity to access credit at lower interest rates over time which furthers LendUp's goal of improving financial literacy and providing customers with an opportunity to build their credit scores. Our second product, the L Card, is a credit card (currently in beta) that provides best-in-class technology to a customer group that’s often overlooked.

We are continuing to build the next generation of dignified financial products that we all deserve — giving us back our time, money and control of our financial well-being.

About the role:

We are looking for a Senior Operations Analyst to act as the driving force behind the design and optimization of our rapidly growing operations and customer service capabilities. The scope of the role will include identifying and driving improvement opportunities for LendUp’s servicing, collections, and fraud risk management functions. This includes all customer interactions across phone, email, and online channels. You will be responsible for framing problems, analyzing data, and driving initiatives to deliver new insights and business results. If you’re passionate about building a world class servicing operation and being part of an exciting high-growth business then this is the role for you!

Key Responsibilities:

  • Work closely with partners across operations, marketing, and product to understand the current state and identify opportunities to improve customer experience, risk, and efficiency
  • Drive initiatives across the full project life cycle. Develop the ideas, drive the analysis, build the business case, and lead the implementation.  
  • Tackle problems across multiple areas of the business, multitask like a champ, and shift priorities within the business.
  • Live and breath data to create insights that drive operational efficiency and business results.
  • Package data-driven insights and strategies into clear, concise business cases and influence senior leadership buy-in.
  • Develop basic operational forecasts, staffing plans, budget estimates, etc.
  • Continuously analyzing current business processes to identify process improvement opportunities. Learn fast and act like an owner by proactively seeking out information and solving complex problems.
  • Pivot and change directions quickly as we’re a startup that’s constantly moving and innovating.
  • Tackle problems across multiple areas of the business, multitask like a champ, and shift priorities within the business.

Qualifications:

  • Bachelor's degree in a quantitative field (Engineering, mathematics, etc.)  
  • 1-3 years experience leveraging problem solving skills and data analysis to identify and drive process improvements
  • Experience with basic analytical tools (SQL, MS Excel)
  • Strong interpersonal and communication skills
  • Ability to leverage problem solving, judgement, and analytical skills in a fast-paced, growing business

Preferred Qualifications: 

  • Experienced with more advanced data analysis and visualization tools (Python, Tableau, R, etc.)
  • Experience with process improvement methodologies (Lean, Six Sigma, etc.)
  • Prior work experience driving operational strategy / process improvements in the financial services industry

What we offer:

  • Competitive salary
  • Stock options for all employees
  • Company paid medical, dental and vision insurance
  • 401K
  • Open vacation and sick leave policy
  • Flexible working schedule
  • Pre-tax commuter benefits
  • Relocation assistance
  • Free lunch daily (Eat Club)
  • All you can eat healthy snacks
  • Free onsite gym
  • Dog friendly office
  • Quarterly company wide outings as well as weekly celebrations
  • Located in the heart of downtown San Francisco close to Montgomery St BART

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