Pivotal Software is hiring a

Senior IT Support Engineer

Beijing, China

Senior IT Support Engineer

 

Beijing

 

Pivotal IT seeks a support and hosted systems guru who likes people as much as they like the command line. Do you take great joy in a smoothly running office? Does a complicated technical issue fill you with troubleshooting glee? We want to meet you! Is discovering something you don’t know exciting? Awesome. We’ll learn it with you.

What does Pivotal do?

We want to transform the way the world builds software. We’re building a Pivotal suite of software and services to let everyone, from big to small, create great software of their own.

What does Pivotal IT do?

If it has a MAC address, it’s ours. We keep things working so that everyone else can focus on what they do best. We value personal communication over documentation, time over money, and good enough today over perfect next week. When we want a hand we pair and learn. Got it well in hand? Get it done.

What do we need from you?

Pivotal APJ is growing fast and we could use a hand keeping it, and some of the company’s primary systems, running smoothly. Your job will become as big as you make it. The prime directive is: do the right thing, do what works, and be kind. We want you to help us do that.

What do we work with?

We’re an Apple shop, but some people will be on Windows or Linux instead of Macs. If you’ve got background in all three, we’re stoked. If not, we'll teach you. We deal with mobile of every stripe. As few printers as possible. We love Google Apps and FreshService. We keep as many services hosted as we can. You’ll also have the chance to work with cool stuff like Casper Suite, OS X Server, Okta’s SSO, and ESXi, but you don’t need to be familiar with those now.

What’s a typical day look like?

Pivotal love to agile action. In the morning, we all stand up to keep it quick. Once you hit your desk, it’s up to you. What looks important? What do you want to work on alone? What do you want to pair on with one of the other team members? What do you want to kick to someone else? You have a lot of latitude in deciding how to do your job. If you work here, we trust you.

Qualifications and factors for success:

  • 2-5 years of technical helpdesk or equivalent experience
  • Working knowledge in L2/L3 networking
  • Working knowledge of DNS, DHCP, VoIP
  • Working knowledge of IPSec and VPN tunnelling, GFW mechanism desirable
  • Experience with Cisco and Dell server
  • Experience with enterprise storage devices (vSAN, VNXe)
  • Experience with Cisco Meraki and Cisco or Juniper (IOS, JunOS) switching desirable
  • Experience in one or more of the following scripting languages (ruby, Python, perl, bash) highly desirable
  • Ability to configure ports and carry out basic telecom and network troubleshooting
  • Demonstrates ability to plan and document projects
  • A focus on end-user satisfaction over technical perfection
  • Personable and presentable demeanour, consulting experience highly desirable
  • Demonstrated ability to communicate at all levels of technical expertise and seniority, inside and outside the organization, both verbally and in writing

 

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