Metromile is hiring a

Sr. Claims Representative - PIP

Tempe, United States

About us 

Metromile is a start-up that is disrupting the $185 billion car insurance market by offering an entirely new model where the monthly bill is based on miles driven, paired with a smart driving app. Our product marries engineering and data science to deliver mobile technology, automotive telematics, and data-driven applications to make a car's data accessible and useful to modern drivers, including street sweeping alerts, trip stats, decoded check-engine lights, and car location. We aim to make car ownership as simple and affordable as it can be. 

You could think of us as the David to the auto insurance industry's Goliath. Buckle up and get ready to drive with Metromile. 

About the Senior Claims PIP Representative   

As a Senior Claims Personal Injury Protection (PIP) Representative you will be directly involved in helping us create and develop our PIP handling guidelines.  You will also be responsible for investigating, evaluating, and resolving PIP claims including complex ones in multiple states.    

You will

  • Deliver exceptional customer service
  • Investigate, evaluate and negotiate the medical aspects of a claim in order to reach a fair and equitable settlement
  • Interpret medical records and negotiate with providers
  • Review and research policy contract, regulation and injury causation to make accurate coverage decisions
  • Recognize the potential exposure of a claim and adjust reserves accordingly
  • Identify, review and research wage loss expenses and documentation for payment consideration
  • Review and interpret subrogation demands to determine if reimbursement is owed
  • Interact daily with customers

 About you

  • 4+ years of PIP experience  
  • 1+ year supervising a PIP team preferred
  • Excellent verbal and written communication skills
  • Self-managed, highly motivated, and confident
  • Able to work well under deadlines in a high-paced, changing environment
  • Strong analytical and problem-solving skills
  • Attention to detail
  • Bachelor’s Degree or equivalent experience required

What’s in it for you 

  • Highly competitive salary
  • Excellent benefits package (Medical, Dental, Vision, 401k)
  • Generous PTO package
  • Monthly gym membership stipend
  • Company-sponsored team outings
  • Be surrounded by intelligent, like-minded, fun, outgoing co-workers
  • Rare opportunity to be part of a San Francisco-based start-up growing in Arizona

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