Carvana is hiring a

Verification Specialist (Relocation to Phoenix, AZ!)

Phoenix, United States

As a Risk Assessment professional your main objective is to determine potential risk and liabilities within Carvana’s underwriting process.

 

ABOUT CARVANA...

At Carvana, we sell cars, but we’re not salespeople. We saw a huge problem with how much it can suck to buy a car the traditional way. To fix that, we committed ourselves to tackling one of the largest, yet-to-be-disrupted markets in the world – the $1T per year U.S. car market (yes, that’s $Trillion with a “T”). We provide a seamless, online car buying experience for consumers from A-to-Z. From acquiring, inspecting and certifying high quality cars, to providing 360° high-resolution photography inside and outside of the vehicle, to generating real-time financing and warranty options, to providing consumers with the option to have cars delivered to their driveway in as little as 24 hours or pick-up from one of our state-of-the-art Car Vending Machines (yes, you read that right) all with a 7-day Money Back Guarantee, we’ve made it our mission to redefine the car buying status quo. With no dealerships or commissioned sales people, we also save thousands of dollars per car in expenses that we pass on to our customers.

Recently named Forbes’ 5th Most Promising Company in the U.S., we offer the excitement, culture and opportunity of a start-up, with the capitalization and infrastructure of a much more established business. For more information on Carvana, take a look at our company introduction video.

 

WORKING AT CARVANA YOU WILL NOTICE THAT...

  • In our down time we have ping pong & corn hole (or bags, depending on where you’re from) tournaments; the pace is pretty quick around here so you'll need to be prepared to keep up.
  • You'll need to be a great communicator, a brand ambassador, and know how to get it done.
  • We expect bright people, willing to roll up their sleeves, take on new assignments, and juggle many things at once.
  • In return for your hard work, you'll have an opportunity to work at one of the fastest growing, innovative technology companies to occupy the automotive space.
  • And then, there are Wild Pants Wednesdays…you’ll have to have some pretty strong game here to compete with our CEO Ernie.
  • As well as developing a life-changing product we are developing a world-class team. Every day.

 

Why Risk Assessment is so important?  

Our customer advocates speak to over 20-thousand customers throughout the month and hold a big stake in determining where the biggest risks lie. Augmenting our underwriting team will help to improve the quality of our loans and increase our efficiencies as we grow our sales.

 

RESPONSIBILITIES

The duties and responsibilities listed are intended to provide general guidelines and parameters for the job and are not intended to be a comprehensive, detailed description of the job.

Specific responsibilities of a Risk Assessor (RA) include monitoring and reviewing funding activity on a daily basis. Review account documents to help identify trends and to assess risk.  The Risk Assessor is to focus on the compliance of business guidelines using desecration and judgment by verifying the accuracy of documents and approving or declining customer documents. They must possess strong decision quality skills and ability to grasp key points from detailed phone calls and reports. Quality Assurance will partner with the Risk Assessment (RA) Team to help identify & administer relevant quality-related training, monitor all areas of the business based on scorecards, and demonstrate quality service that will impact customers both internally and externally.

 

REQUIRED SKILLS AND EXPERIENCE

The qualifying candidate must love helping people and possess the drive to achieve superior customer satisfaction. They must be goal-oriented, enthusiastic, energetic, self-motivated, with the ability to interact and communicate with all levels of the organization

  • Bachelor’s degree
  • Two years’ work experience in a customer facing team environment
  • One year of Underwriting Review experience, processing, and originations preferred, but not required
  • Ability to diagnose and solve problems with varying complexity maintaining a focus on customer relations
  • You will be a great teammate, we win together and learn together
  • You will have a high sense of urgency, high attention to detail and be able to communicate our customer offering
  • Ability to multitask and prioritize effectively
  • Flexibility and initiative in the face of fluctuating project requirements
  • Strong computing skills including proficiency using business software
  • Possess the energy and drive to accomplish goals, meet deadlines, and find solutions

 

WHAT YOU CAN EXPECT IN RETURN

  • Full-Time Hourly Position
  • Medical, Dental and Vision benefits
  • 401K with company match
  • Access to opportunities to expand your skill set and share your knowledge with others across the organization
  • Company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development

 

LEGAL STUFF

Hiring is contingent on passing a complete background check.

Carvana is an equal opportunity employer.

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